Categories
- Productivity
PUBLISHER
- Dialpad
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Ai Contact Center
Helpful Links
Overview
Ensure your agents deliver effective support, enhance coaching & training—all with screen recording for ChromeOS.
Screen recording for ChromeOS is a cloud-first, non-closable, and always on solution to guarantee your agents deliver consistent experiences that adhere to brand standards and legal compliance.
Better understand how your support team resolves customer issues with cloud-first screen recording for ChromeOS.
Agent Screen Recording is available to Ai Sales and Ai Contact Center customers with Contact Centers on the Pro and Enterprise plans, no installation required.
How to setup
Enable agent screen capture from Admin Settings at Dialpad.com by following the steps described in this help center article.
If you use Chrome OS, your Company Admin must also submit a screen capture request to Google using: this form
Requirement for agents:
Chrome OS version needs to be 119 and above.
Requirement for admins:
Enable the GetDisplayMediaSetSelectAllScreensAllowedForUrls policy and add https://dialpad.com to the allowlist of this policy. To do so, the enterprise admin can navigate in the admin panel to Devices → Settings → Users and browsers.
After selecting the organizational unit the devices belong to, the Auto-select for multi screen captures policy can be found in the Security section. When clicking on the policy, a list of allowlisted app origins can be defined and add https://dialpad.com to this list.
