NovelVox helps healthcare teams deliver a more responsive and personalized patient experience by connecting communications, workflow actions, and patient data in one unified environment. With Veradigm (Allscripts) and Dialpad, NovelVox can support a smoother service journey by surfacing relevant context during live interactions, reducing desktop clutter, and making it easier for teams to move from conversation to action. The result is a more polished experience for common patient-service needs such as scheduling, follow-up, and status-related interactions. NovelVox also highlights real-time syncing, screen pop, self-service enablement, and healthcare interoperability support, which together create a strong foundation for modern contact center operations. For marketplace audiences, this translates into a clear value story: help teams work faster, reduce friction for patients, and connect cloud communications with the healthcare systems that matter most. It is a compelling fit for organizations looking to modernize patient engagement at scale.

Key Features

• Unified patient-engagement workspace connected to Veradigm (Allscripts) workflows
• Relevant patient context surfaced during live conversations for faster service
• Automatic screen pop to help teams start interactions with more context
• Real-time sync of updates back to source systems
• Workflow support for scheduling, follow-up, billing-related steps, and status updates
• Connected self-service journeys across IVR, IVA, chatbots, and digital channels
• Healthcare interoperability support including FHIR and HL7 patterns
• Less desktop friction and faster handling for patient-service teams
• Strong fit for modern UCaaS and CCaaS engagement environments