- Unlimited calling in the US & CAN
- Unlimited SMS & MMS
- Call controls (Transfer, Hold, Mute)
- Custom Voicemail Greeting
- Productivity suite integrations (G Suite & Office 365)
Plans & Pricing
- All Standard plan features plus:
- Local number support in 50+ countries
- Salesforce Integration
- 24/5 Phone Support
- Custom Off Hours Routing
- Fax
- Voicemail Transcription
- All Pro plan features plus:
- API & Webhooks
- Okta Integration
- 24/7 Phone Support
- Service Level Agreements (SLA)
Fast Start Program for Startups
Free
10 free seats for life for Dialpad Pro and UberConference Business for qualified VC-backed Startups
Read MoreTraditional phone systems tether you to a desk. Dialpad let's us kill the desk phone and work from anywhere.
Frequently Asked Questions
-
Can I use a desk phone with Dialpad?
Absolutely. While many customers find that they can reduce their need for physical desk phones with our soft phone and mobile apps, Dialpad does support a wide variety of SIP-based phones. Interested in purchasing directly from Dialpad? Reach out to our sales team to learn more about hardware, functionality, and pricing.
-
Can I use Dialpad internationally?
You can place your calls with Dialpad all over the world. Our international rates are some of the lowest in the industry. Please contact our Sales Team if your company has international teams that need a phone service.
-
How much does a toll-free number cost?
If you're looking for toll-free numbers for lines like Sales and Support, you can add as many as you want. Toll-free numbers cost $5/month, plus $.02/minute.
-
Do you support faxing?
We do! You'll be able purchase a fax number to use across all Dialpad Talk, Sell, or Support plan types. Each month you'll get a balance of 100 pages (inbound and outbound) before you incur any additional fees ($0.10/page after the limit is reached). At the beginning of each month, your page balance is recharged back to 100.
-
How do I pay?
We accept all major credit cards. You will be charged on a month-to-month basis. If you'd like to be invoiced instead, contact the Dialpad Sales Team.
-
Am I signing up under a contract?
You have a choice in pricing options with Dialpad. Depending on your business needs, you can dictate the terms and choose between our month-to-month or annual contract plan. We believe you’ll love Dialpad so much that you’ll be interested in saving even more money with the annual plan. With the month-to-month option, you have the flexibility to cancel at any time.
Full Plan Comparison
-
Compare Plans
-
Annual Plan fee
-
Monthly plan fee
-
Seat Minimum
-
Unlimited calling in US & Canada
-
GSuite & O365 Integration
-
Multiple offices supported
-
International numbers
-
Salesforce Integration
-
SCIM Provisioning
-
Phone support
-
The Basics
-
Local & Toll-Free numbers
-
Unlimited SMS, MMS, and group texting in US & Canada
-
Call Forwarding
-
Call controls (Transfer, Hold, Mute, etc.)
-
HD video calling
-
Call Waiting
-
Voicemail Greeting
-
International service in 50+ countries
-
Faxing
-
Call Routing
-
Automated System Greeting
-
Operator routing (Round Robin, Fixed Order, etc.)
-
Simultaneous Ring
-
Customizable hold music
-
Dial by Name Directory
-
Hold Queues
-
Holiday Hour Routing
-
USER PRODUCTIVITY
-
Real-Time transcription
-
Voicemail transcription
-
Audio Snippets
-
Shareable Post Call Summaries
-
Action Items
-
Automatic transcript logging (Salesforce, ServiceNow, Zendesk)
-
MESSAGING & COLLABORATION
-
Unlimited conferences with UberConference Free (up to 10 participants)
-
SMS & MMS
-
Group messaging
-
Chat
-
REPORTING
-
Real-time Call Analytics
-
Call History
-
Automatic recording
-
Admin APIs
-
INTEGRATIONS
-
G Suite
-
Office 365
-
Azure AD
-
Dialpad Everywhere
-
Salesforce Sales Cloud
-
Salesforce Service Cloud
-
Salesforce1
-
ServiceNow
-
Slack
-
Okta
-
Zapier
-
HubSpot
-
RELIABILITY & SECURITY
-
Single Sign On (SSO)
-
Failover numbers
-
SCIM (Lifecycle Management) Provisioning
-
Enterprise SLA
-
APP SUPPORT
-
Web Based Admin Portal
-
Mac
-
Windows
-
iOS
-
Android
-
Chrome
-
Desk Phones
-
SUPPORT
-
Help Center and email support
-
Chat
-
Phone support
-
Compare Plans
Standard
Pro
Enterprise
-
Annual Plan fee$180/yr$300/yrContact Us
-
Monthly plan fee$20/mo$30/moContact Us
-
Seat Minimum13100
-
Unlimited calling in US & Canada
-
GSuite & O365 Integration
-
Multiple offices supported
-
International numbers
-
Salesforce Integration
-
SCIM Provisioning
-
Phone support24/524/7
-
The Basics
-
Local & Toll-Free numbers
-
Unlimited SMS, MMS, and group texting in US & Canada
-
Call Forwarding
-
Call controls (Transfer, Hold, Mute, etc.)
-
HD video calling
-
Call Waiting
-
Voicemail Greeting
-
International service in 50+ countries
-
Faxing
-
Call Routing
-
Automated System Greeting
-
Local & Toll-Free numbers
-
Customizable hold music
-
Dial by Name Directory
-
Hold Queues
-
Holiday Hour Routing
-
USER PRODUCTIVITY
-
Real-Time transcription
-
Voicemail transcription
-
Audio Snippets
-
Shareable Post Call Summaries
-
Action Items
-
Automatic transcript logging (Salesforce, ServiceNow, Zendesk)
-
MESSAGING & COLLABORATION
-
Unlimited conferences with UberConference Free (up to 10 participants)
-
SMS & MMS
-
Group messaging
-
Chat
-
REPORTING
-
Real-time Call Analyticsadvancedcustom
-
Call History
-
Automatic recording
-
Admin APIs
-
INTEGRATIONS
-
G Suite
-
Office 365
-
Azure AD
-
Dialpad Everywhere
-
Salesforce Sales Cloud
-
Salesforce Service Cloud
-
Salesforce1
-
ServiceNow
-
Slack
-
Okta
-
Zapier
-
HubSpot
-
RELIABILITY & SECURITY
-
Single Sign On (SSO)
-
Failover numbers
-
SCIM (Lifecycle Management) Provisioning
-
Enterprise SLA
-
APP SUPPORT
-
Web Based Admin Portal
-
Mac
-
Windows
-
iOS
-
Android
-
Chrome
-
Desk Phones
-
SUPPORT
-
Help Center and email support
-
Chat
-
Phone support24/524/7
- Unlimited conferences
- Screen sharing
- Unlimited call recordings
- 10 participants max
- 5 hour conference durations
- 100 participants max
- Custom Hold Music
- Auto-dial out to participants
Frequently Asked Questions
-
How many people can be on the call at once?
Every free account starts with 10 caller maximum size, UberConference Business gets you up to 100 participants per conference.
-
What do I need to use it?
Nothing special required. You can dial into your UberConference with any phone, like other audio conference services. To schedule calls and use all the visual features, log in from any computer or Internet-connected device with a browser. The Chrome App and Android app allows for better controls and experience.
-
Where is UberConference available?
Currently UberConference is available in the US for US phone numbers, but you may dial into any conference using any phone from anywhere in the world. International access numbers are available for Business accounts.
Full Plan Comparison
-
Compare Plans
-
Phone and VoIP audio
-
Maximum Conference Duration
-
Number of Participants
-
Unlimited Conferences
-
Screen and Document Sharing
-
Call Recording
-
HD Quality Audio
-
Mobile Apps
-
HD Video
-
Custom Call-In Number (US and CA)
-
No Audio Advertising when Joining
-
Analytics
-
International Access in 50+ Countries
-
Dial Out to Add Guests to a Call
-
Upload Custom Hold Music
-
Toll-Free Number ($30/mo for yearly or $35/mo for monthly)
-
Team Management Portal
-
Voice Intelligence
-
Compare Plans
Free
Business
-
Phone and VoIP audioPINs RequiredNo PINs Required
-
Maximum Conference Duration45 min5 hours
-
Number of ParticipantsUp to 10Up to 100
-
Unlimited Conferences
-
Screen & Document Sharing
-
Call Recording
-
HD Quality Audio
-
Mobile Apps
-
HD Video
-
Custom Call-In Number (US and CA)
-
No Audio Advertising when Joining
-
Analytics
-
International Access in 50+ Countries
-
Dial Out to Add Guests to a Call
-
Upload Custom Hold Music
-
Toll-Free Number ($30/mo for yearly or $35/mo for monthly)
-
Team Management Portal
-
Voice Intelligence
- Unlimited calling in US & CAN*
- Unlimited SMS & MMS
- Help Desk integrations
- 24/5 Phone Support
- *Except toll-free numbers. Regular numbers fall within a fair use policy of 3,000 outbound minutes, calculated as an average across all Dialpad Support users.
- Everything in Pro plus:
- Custom business rules
- 99.9% Uptime SLA
- 24/7 Phone Support
- Dashboards & reporting
Frequently Asked Questions
-
What type of analytics do I get access to?
Both Pro and Enterprise plans offer real-time dashboards with metrics for all calls, individual agent metrics, as well as call history and historical data that allows you to dive into insights about your team and their calls anytime you need. Additionally, Enterprise plans include Admin and Reporting APIs.
-
How does Dialpad Support help with agent coaching and onboarding?
Managers can coach and monitor agent performance with features like Listen In, Barge In, and Take Over. Additionally, our Voice Intelligence technology dislplays how customers are feeling in real-time with sentiment analysis and live call transcription. Real-time recommendations prompt agents with steps to follow for common questions that arise in customer calls as they happen.
-
Is there a per minute charge for calls?
Dialpad Support comes with unlimited domestic calls. Fair use policy applies to outbound calls, which is averaged at 3,000 minutes per agent across the account. Should you wish to add a toll-free number, there will be an inbound toll-free per minute fee of $0.02/min.
-
What integrations are available with Dialpad Support?
Dialpad Support natively integrates with other cloud-based tools like Zendesk, Slack, Salesforce Service Cloud, ServiceNow, and more.
-
Do I have to purchase an annual contract?
Our Pro accounts are available on both month-to-month as well as annual plans, while Enterprise accounts are available on annual plans only. Annual plans are our most popular option as they provide a discount from our regular pricing.
-
What type of support is included with my account?
Pro plans get access to 24/5 phone support, while Enterprise plans get 24/7 phone support and an Enterprise SLA. We also have a comprehensive set of articles on our help center at help.dialpad.com.
Full Plan Comparison
-
Compare Plans
-
The Basics
-
Local, International and Toll-Free Numbers
-
International service in 50+ countries
-
Unlimited Local Inbound Calling
-
Unlimited Outbound Calling (Fair Use Policy)
-
Customized Greetings
-
Call Forwarding
-
Custom Voicemail Greeting
-
SMS, MMS, and Group Messaging
-
CALL ROUTING
-
Hold Queues
-
In-Queue Callback
-
Automated System Greeting
-
Custom Ring Durations
-
Round Robin, Fixed Order, & Longest Idle
-
Customizable Hold Music
-
Open & Closed Business Hour Routing
-
MONITORING & REPORTING
-
Real-time Dashboards & Alerts
-
Real-Time Customer Sentiment
-
Real-Time Call Transcription
-
Real-Time Call Monitoring (Listen In, Barge, Take Over)
-
Historical Analytics
-
Automatic Call Recording
-
Web Call History
-
CSAT Surveys
-
API & Webhooks
-
Custom Reporting
-
SCIM Provisioning
-
AGENT & SUPERVISOR PRODUCTIVITY
-
Real-Time Call Transcription
-
Real-Time Recommendations
-
Shareable Post Call Summaries
-
SMS between Agent and Supervisor
-
Audio Snippets
-
Automatic logging to Salesforce
-
Automatic logging to ServiceNow
-
Automatic logging to Zendesk
-
Action Items
-
CUSTOMER SUPPORT
-
Chat
-
Email
-
Knowledge Base
-
Community Forum
-
Phone Support
-
APP & DEVICE SUPPORT
-
Web Based Admin Portal
-
Mac
-
Windows
-
Chrome
-
iOS
-
Android
-
Desk Phones
-
Softphones
-
APIS & INTEGRATIONS
-
Salesforce Service Cloud
-
G Suite
-
Office 365
-
Azure AD
-
Zendesk
-
ServiceNow
-
Slack
-
Okta
-
Zapier
-
HubSpot
-
Compare Plans
Pro
Enterprise
-
The Basics
-
Local, International and Toll-Free Numbers
-
International service in 50+ countries
-
Unlimited Local Inbound Calling
-
Unlimited Outbound Calling (Fair Use Policy)
-
Customized Greetings
-
Call Forwarding
-
Custom Voicemail Greeting
-
SMS, MMS, and Group Messaging
-
Call Routing
-
Hold Queues
-
In-Queue Callback
-
Automated System Greeting
-
Custom Ring Durations
-
Round Robin, Fixed Order, & Longest Idle
-
Customizable Hold Music
-
Open & Closed Business Hour Routing
-
MONITORING & REPORTING
-
Real-time Dashboards & Alerts
-
Real-Time Customer Sentiment
-
Real-Time Call Transcription
-
Real-Time Call Monitoring (Listen In, Barge, Take Over)
-
Historical Analytics
-
Automatic Call Recording
-
Web Call History
-
CSAT Surveys
-
API & Webhooks
-
Custom Reporting
-
SCIM Provisioning
-
AGENT & SUPERVISOR PRODUCTIVITY
-
Real-Time Call Transcription
-
Real-Time Recommendations
-
Shareable Post Call Summaries
-
SMS between Agent and Supervisor
-
Audio Snippets
-
Automatic logging to Salesforce
-
Automatic logging to ServiceNow
-
Automatic logging to Zendesk
-
Action Items
-
CUSTOMER SUPPORT
-
Chat
-
Email
-
Knowledge Base
-
Community Forum
-
Phone Support24/524/7
-
APP & DEVICE SUPPORT
-
Web Based Admin Portal
-
Mac
-
Windows
-
Chrome
-
iOS
-
Android
-
Desk Phones
-
Softphones
-
APIs & INTEGRATIONS
-
Salesforce Service Cloud
-
G Suite
-
Office 365
-
Azure AD
-
Zendesk
-
ServiceNow
-
Slack
-
Okta
-
Zapier
-
HubSpot
Pro
$95/mo/user (annual contract)
A phone system built for sales with real-time coaching & CRM integrations.
- Unlimited calling in US & CAN*
- Unlimited SMS & MMS
- CRM integrations
- Voicemail drop
- *Except toll-free numbers. Regular numbers fall within a fair use policy of 3,000 outbound minutes, calculated as an average across all Dialpad Sell users.
- All Pro features plus:
- APIs & Webhooks
- Custom & out of the box reporting
- Service Level Agreements (SLA)
Frequently Asked Questions
-
What coaching features are available with Sell?
With Dialpad Sell, Managers can coach and monitor their reps with features like Listen In, Barge In, and Take Over. Additionally, with our Voice Intelligence technology, Managers are able to know how the call is going in real-time with sentiment analysis and call transcription, as well as empower reps with key information the moment that they need it through Real-Time Recommendations.
-
Is there a per minute charge for calls?
Every Dialpad Sell package comes with unlimited domestic calls. Fair use policy applies to outbound calls, which is averaged at 3,000 minutes per rep across the account. Should you wish to add a toll-free number, there will be an inbound toll-free per minute fee of $0.02/min.
-
What integrations are available with Dialpad Sell?
Dialpad Sell syncs seamlessly with Salesforce so your calls, voicemails, recordings, and transcripts are organized and easy to find. We also integrate with popular apps and tools such as G Suite, Office 365, LinkedIn and Slack.
-
What real-time reporting do you offer?
Both Pro and Enterprise Dialpad Sell plans offer real-time dashboard with metrics for inbound and outbound calls, individual rep metrics, as well as call history and historical data that allows you to dive into insights about your team and their calls anytime you need. Additionally, Enterprise plans include Admin and Reporting APIs.
-
Do I have to purchase Dialpad Sell on a contract?
Our Pro accounts are available on both month-to-month as well as annual plans, while Enterprise accounts are available on annual plans only. Annual plans are our most popular option, as you lock down the same rate for the duration of your contract, along with a discount from our regular pricing.
-
What type of support is included with my account?
Pro plans get access to 24/5 phone support, while Enterprise plans get 24/7 phone support and Enterprise SLA. We also have a wide range of help center articles available at help.dialpad.com
Full Plan Comparison
-
Compare Plans
-
The Basics
-
Direct lines for all reps
-
Local, international and toll-free numbers
-
International service in 50+ countries
-
Unlimited local inbound calling
-
Unlimited outbound calling (fair use policy)
-
Customized greetings
-
Call ID and history
-
Call forwarding
-
Call controls (transfer, hold, mute etc)
-
Local and international offices
-
International numbers
-
Custom voicemail greeting
-
SMS, MMS, and group messaging
-
UberConference Business license
-
CALL ROUTING
-
Call queues
-
Queue callback
-
Call parking
-
Automated system greeting
-
Custom ring durations
-
Round robin, fixed order and longest idle
-
Skills based routing
-
Customizable hold music
-
Open & closed business hour routing
-
Outbound local presence to match a prospect’s area code (coming soon)
-
MONITORING & REPORTING
-
Real-time sales coaching
-
Real-time call monitoring (listen-in, barge, take over)
-
Real-time analytics
-
Historical analytics
-
Real-time customer sentiment
-
Automatic call recording
-
Custom recording rules
-
Call history
-
API & webhooks
-
Custom reporting
-
SCIM provisioning
-
VOICE INTELLIGENCE
-
Real-time call transcription
-
Real-time call recommendations
-
Live call sentiment analysis
-
Shareable post-call summaries
-
SALES REP & SUPERVISOR PRODUCTIVITY
-
Real-time messaging between agent and supervisor
-
Transcript snippets
-
Post-call transcription
-
Action items
-
Voicemail Drop
-
Automatic syncing and logging to Salesforce
-
Call Dispositions
-
RELIABILITY
-
Global data centers and connectivity
-
Failover numbers
-
Built on GCP
-
Enterprise SLA
-
CUSTOMER SUPPORT
-
Chat
-
Email
-
Knowledge base
-
Community forum
-
Phone support
-
APP & DEVICE SUPPORT
-
Web-based admin portal
-
Mac
-
Windows
-
Chrome
-
iOS
-
Android
-
Desk phones
-
Softphones
-
APIs & INTEGRATIONS
-
Salesforce Sales Cloud
-
G Suite
-
Office 365
-
Azure AD
-
Slack
-
Zapier
-
HubSpot
-
Compare Plans
Pro
Enterprise
-
The Basics
-
Direct lines for all reps
-
Local, international and toll-free numbers
-
International service in 50+ countries
-
Unlimited local inbound calling
-
Unlimited outbound calling (fair use policy)
-
Customized greetings
-
Call ID and history
-
Call forwarding
-
Call controls (transfer, hold, mute etc)
-
Local and international offices
-
International numbers
-
Custom voicemail greeting
-
SMS, MMS, and group messaging
-
UberConference Business license
-
CALL ROUTING
-
Call queues25 call queuesUnlimited call queues
-
Queue callback
-
Call parking
-
Automated system greeting
-
Custom ring durations
-
Round robin, fixed order and longest idle
-
Skills based routing
-
Customizable hold music
-
Open & closed business hour routing
-
Outbound local presence to match a prospect’s area code (coming soon)
-
MONITORING & REPORTING
-
Real-time sales coaching
-
Real-time call monitoring (listen-in, barge, take over)
-
Real-time analytics
-
Historical analytics
-
Real-time customer sentiment
-
Automatic call recording
-
Custom recording rules
-
Call history
-
API & webhooks
-
Custom reporting
-
SCIM provisioning
-
VOICE INTELLIGENCE
-
Real-time call transcription
-
Real-time recommendations
-
Live call sentiment analysis
-
Shareable post-call summaries
-
SALES REP & SUPERVISOR PRODUCTIVITY
-
Real-time messaging between agent and supervisor
-
Transcript snippets
-
Post-call transcription
-
Action items
-
Voicemail Drop
-
Automatic syncing and logging to Salesforce
-
Call Dispositions
-
RELIABILITY
-
Global data centers and connectivity
-
Failover numbers
-
Built on GCP
-
Enterprise SLA
-
CUSTOMER SUPPORT
-
Chat
-
Email
-
Knowledge base
-
Community forum
-
Phone support24/524/7
-
APP & DEVICE SUPPORT
-
Web-based admin portal
-
Mac
-
Windows
-
Chrome
-
iOS
-
Android
-
Desk phones
-
Softphones
-
APIs & INTEGRATIONS
-
Salesforce Sales Cloud
-
G Suite
-
Office 365
-
Azure AD
-
Slack
-
Zapier
-
HubSpot