2026 Gartner® Magic Quadrant™ for Unified Communications as a Service

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FEATURES

Sales dialer

AI-enabled sales outreach.

Compare Plans

Pro

Enterprise

KEY FEATURES

SMS, MMS, and group messaging

✓

✓

Phone number included (per user)

1 local number

1 local number

Mobile and softphone app support

✓

✓

Call recording

Automatic

Custom

Additional numbers (individuals)

Local or international

Local or international

BUILT-IN AI & ANALYTICS

Rep leaderboards

✓

✓

Coaching groups for reps

✓

✓

Call monitoring (Listen In, Barge, Take Over)

✓

✓

Analytics and reporting

Advanced

Custom

Manager alerts

✓

✓

Real-time rep recommendations

✓

✓

Call transcriptions

✓

✓

Call history

✓

✓

Speech coaching

✓

✓

PRODUCTIVITY & INTEGRATIONS

Salesforce Powerdialer

✓

✓

Local presence dialing

✓

✓

Automated post-call notes

✓

✓

Voicemail drop

✓

✓

Salesforce (SalesCloud) integration

✓

✓

HubSpot integration

✓

✓

Online meetings (Dialpad Meetings)

✓

✓

Google Workspace integration

✓

✓

Microsoft 365 integration

✓

✓

Zapier integration

✓

✓

Outreach integration

✓

✓

API developer access

—

✓

SECURITY

User management

✓

✓

Admin portal

✓

✓

Single sign-on

✓

✓

HIPAA/BAA compliance

✓

✓

SUPPORT

Knowledge base

✓

✓

Community forum

✓

✓

Support coverage

24/7

24/7

Web (multilingual)

✓

✓

Chat (multilingual)

✓

✓

Phone

✓

✓

Dedicated account manager

Call for details

Call for details

Professional deployment services

Call for details

Call for details

Service Level Agreement (SLA)

Limited

100%

Professional deployment services

—

Call for details

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