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Hosted phone systems: What you should know when shopping

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Max Noxon

Solution Architect

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💡 Fun fact:

VoIP, UC, UCaaS, hosted phones, IP-PBX, co-located phone systems… These terms are often used synonymously. Think of these like cars from different brands. Yes, they all have doors and wheels and safety features and MPG ratings, but the quality and delivery will vary between each one.

👉 Dialpad tip:

Learn more about cloud PBX, IP PBX, virtual PBX, sip trunking, and more in this VoIP vs PBX guide.

Screenshot of business text messaging features in Dialpad-s desktop and mobile applications
👉 Dialpad tip:

A good UCaaS provider like Dialpad owns its own data centers, meaning that your provider directly takes care of all maintenance. As a result, you never have to hire external maintenance staff if there’s a problem, saving you even more money.

👉 Fun fact:

See how ClassPass, which has hundreds of employees around the world, sets up new employees on their phone system—in minutes.

👉 Did you know?

Small businesses and enterprises across a range of regulated industries like healthcare, law, and insurance are using Dialpad. We’re HIPAA-compliant, GDPR-compliant, and there’s a lot more—but you can get more info on our security standards here.

👉 Dialpad tip:

To guarantee data safety, it’s important to pick a provider that encrypts all calls and communications, like Dialpad does. This encryption makes it far, far more difficult for hackers to decipher any data in the unlikely event of a data breach.

Screenshot of Dialpad Ai transcribing a call in real time
Screenshot of Dialpads built in contact center analytics dashboard
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of advanced hold queue settings in Dialpad

Need a hosted phone system that's designed for remote + hybrid work?

Dialpad can give you that—along with way more than just phone calls. Sign up for a 14-day free trial to try it now! It takes just a few minutes, and you'll be set up with a virtual business number too.