Elevate support with Dialpad Ai Contact Center
Empower your agents with Ai
Expedite onboarding
Give agents instant help
Offer recommendations
See our Ai Contact Center in action
Connect agents and customers on every channel
Agents can call, message, and meet with customers, transfer calls, and move conversations to their favorite devices—all from one Ai-powered app.
Enable your agents to focus on the customer
Ai Recaps eliminates the need for note-taking by delivering instant call summaries and recommended action items—automatically—after every customer call.
Deliver answers without lifting a finger
Dialpad’s conversational Ai chatbot connects to your knowledge sources to give customers immediate, contextually-relevant responses.
Optimize quality assurance
Ensure customer satisfaction. Automatically grade every conversation against your pre-determined quality metrics with Ai Scorecards.
Transform your business
Easy to set up and scale
Set up new contact centers around the world in minutes and manage all your agents in one place.
Flexible call routing
Direct customers to the right agents based on skill level, availability, or longest-idle time.
Proprietary generative AI
DialpadGPT, our proprietary, real-time generative Ai, gives you immediate access to transformative, business-building tools.
Live speech-to-text
Dialpad Ai utilizes automated speech recognition software to transcribe your calls as they’re happening.
100% uptime SLA
Our carrier-grade infrastructure keeps you up and running, day and night.
Voicemails and callbacks
Eliminate long hold times with smarter automated voicemail and callback capabilities.
PII Redaction
Detect, remove, and safeguard sensitive customer information like social security numbers and credit card digits with Dialpad PII Redaction.
Customer sentiment analysis
Combine customer sentiment and intent signals to infer CSAT scores for 100% of your customer calls with Ai CSAT.
Ai Contact Center works with all your go-to apps
Trusted by the best in the business
For brands like ours that value quality voice support, Dialpad is an obvious choice.
CARLI HOOTEN
CUSTOMER EXPERIENCE MANAGER AT TECOVAS
Try Dialpad Ai
Get to know Dialpad Ai. Sign up for an interactive product demo.