A primer
Net promoter score (NPS)
How can you improve your NPS? What benchmarks should you be aware of? Keep reading to find out. While Dialpad currently doesn't offer NPS surveys, you can get Ai CSAT with our contact center solution to help you gauge and improve your customer experience. Book a product tour of Dialpad's AI-powered customer engagement platform!
👉 On "NPS scores"...
Just like saying "chai tea" (which basically means you're saying "tea tea"), saying "NPS score" also doesn't quite make sense because you're really saying "net promoter score score."
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👉 Dialpad tip:
Transactional NPS surveys are typically sent out after a transaction, and ask customers how likely they’d be to recommend the business—based solely on that transaction experience. This is still a good metric to measure, as long as you're clear that these responses aren't about your product or any other aspect of your company. It's just about that transaction.
✒️ Vetting different contact center solutions?
This RFP checklist covers the essentials to be aware of and why they may be important for your contact center.
Need better tools to help you measure customer satisfaction?
Although you won't be able to measure NPS in Dialpad, our Ai CSAT feature allows you to get a customer satisfaction score based on all of your calls. Dialpad's AI-powered customer engagement platform is intuitive and easy-to-use, and is designed to help customer support teams provide a better experience over the phone and through other channels. Book a product tour to see how it can work for your agents and supervisors!