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Dialpad vs. Aircall

A quick snapshot of what you get with Dialpad, but not Aircall:

  • Incredible value by unifying all your business communications into a single app
  • AI-powered coaching provides real-time assistance to your agents during each call
  • Integrates with tools you already use like Salesforce, Google Workspace, and Zendesk

Try out Dialpad with a 14-day free trial and see for yourself how it stacks up against Aircall!


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Since you’re comparing Dialpad and Aircall, we’re going to take a wild guess here and say you’re looking for a less conventional—and more innovative—option.

You might also be price-sensitive, looking for the best value for your dollar. Which is totally fair considering your contact center is one of the biggest investments your business will make, and we’re not just talking financially. The experience and satisfaction you offer your customers—and your agents—are at stake.

No pressure, right?

​​The good news is you’ve come to the right place to figure it out. We’ve put together this detailed comparison of two contact center options: Dialpad and Aircall.

Dialpad vs. Aircall at a glance

FEATURES
Platform Capabilities
Contact center + calling, messaging, and video conferencing all in a single, unified desktop and mobile app
Contact center
User Experience
Single source of truth for all your conversations
Disjointed from the rest of your communications software, meaning multiple areas conversations can live
Coaching
Real-time coaching through pop-up reminders and Real-Time Assist cards that automatically provide helpful information during the call
Offers call whispering meaning managers can manually provide advice during a call
Integrations
Long list of integrations including Salesforce, HubSpot, Google Workspace, Microsoft 365, and Zendesk
More limited; integrates with CRMs but not other common tools like Google Workspace or Microsoft 365
Artificial Intelligence
Built-in Dialpad Ai provides real-time call transcription, voicemail transcription, automatic note-taking, action item tracking, speech coaching, and live assistance
Doesn’t offer artificial intelligence
Transcriptions
Native and available to all users; most accurate voice transcription out there
Available through third party at an extra fee
Analytics
Advanced analytics included in all plans
Advanced analytics available on higher-tier plans
Platform Capabilities
Contact center + calling, messaging, and video conferencing all in a single, unified desktop and mobile app
Contact center
User Experience
Single source of truth for all your conversations
Disjointed from the rest of your communications software, meaning multiple areas conversations can live
Coaching
Real-time coaching through pop-up reminders and Real-Time Assist cards that automatically provide helpful information during the call
Offers call whispering meaning managers can manually provide advice during a call
Integrations
Long list of integrations including Salesforce, HubSpot, Google Workspace, Microsoft 365, and Zendesk
More limited; integrates with CRMs but not other common tools like Google Workspace or Microsoft 365
Artificial Intelligence
Built-in Dialpad Ai provides real-time call transcription, voicemail transcription, automatic note-taking, action item tracking, speech coaching, and live assistance
Doesn’t offer artificial intelligence
Transcriptions
Native and available to all users; most accurate voice transcription out there
Available through third party at an extra fee
Analytics
Advanced analytics included in all plans
Advanced analytics available on higher-tier plans

What’s the difference between Dialpad and Aircall?

Dialpad and Aircall both offer cloud-based contact center software, including analytics, the ability to easily scale to add new agents, and integrations with top CRM platforms. Yet there are just as many differences as there are similarities that you’ll need to consider before purchasing.

Here we’ll cover the key differences that set the two apart.

Truly unified communications

Dialpad offers a unified communications platform that combines voice, video, messaging, and more with a Contact Center as a Service (CCaaS) solution. This brings high-quality communications features to the contact center, complete with all the ease of use and features of a unified communication solution.

But wait, there’s more—Dialpad can be used for both internal communications and contact center communications, even enabling employees to seamlessly switch between the two while on a single platform. No window switching needed.

Aircall, on the other hand, is focused on contact centers, so it doesn’t bring the same full suite of unified communications tools.

AI-powered transcriptions, insights, and more—all in real time

With built-in Dialpad Ai, you get real-time transcriptions, analysis, insights, and even sales coaching into every call.

During the call, Dialpad Ai provides live coaching including tips for contact center agents and information related to the caller’s questions. Contact center managers can set up Real-Time Assist cards to pop up automatically on agents’ screens when certain keywords are spoken and ensure agents have the information they need, when they need it.

It can also detect customer sentiment on calls based on the words they use, and pick out keywords and phrases so you can track them. For example, if your customers are bringing up a competitor’s name or asking a lot of tricky questions about pricing, you’ll know:

real time transcription feature in dialpad contact center

Immediately after the call, Dialpad Ai sends you the transcription and highlights of the action items and key moments (goodbye, manual note-taking) in a call summary to your email inbox, empowering businesses and employees to be more productive, focused, and organized with every call.

Oh, and if you ever see other UCaaS and CCaaS products talk about AI... Our automatic speech recognition (ASR) and natural language processing (NLP) engine is proprietary. Meaning we built it ourselves, and it’s the most accurate one out there.

Let us show you around

Looking for something that's easy to set up and use? We've got you. Book a product tour to get a feel for how Dialpad could work for your business!

The single pane of glass experience

How much time do your employees spend switching between your different apps? Using multiple systems to handle calls, messaging, video conferences, and so forth can get… confusing.

A single, unified interface that encompasses all your contact center’s communications can improve productivity and eliminate sources of confusion. All while reducing costs that would otherwise go towards multiple systems. Wins all around.

Predictable pricing and no hidden fees

By combining your contact center with your team messaging, telephony, and sales coaching tool into a unified communications platform, Dialpad offers a much lower TCO (total cost of ownership) versus paying for all these programs separately. Not to mention the benefit of having all your conversations in one place.

Dialpad Ai Contact Center users also screen recordings free for a year, the Salesforce integration free for life, and call monitoring and advanced analytics are available in all our plans.

Plus, think of how much you’re saving by not having to call in an IT person to do little things like add a user or change your voicemail settings. With cloud deployment and self-configuration in minutes, you can (easily) do it all yourself—even on a mobile device.

Best-in-class support

There’s a reason why Dialpad won the Stevie® Award for sales and customer service (ahem, among a few other awards).

Dialpad awards

First off, we've made Dialpad super easy to use, without IT help. It should just work. And in the rare cases where something does come up (because, well, technology), our team is here at all hours of the day or night to help you out through the following channels:

  • Live chat (available 24/7 globally—with a real human!)

  • Email

  • Phone (also available 24/7 for all users!)

  • A detailed Help Center

  • Training options (in person, webinars, live online, video, documentation)

Dialpad contact center review from g2

But you don’t have to take our word for it

According to GetApp, folks comparing Dialpad and Aircall found that Aircall is solid, but Dialpad provided better value for the money and was more feature-rich overall, with 94% of reviewers recommending the app.

Dialpad vs aircall getapp reviews

See how Dialpad vs Aircall stack up

Connect your team with a platform that powers voice, video, messages, video meetings, and an omnichannel contact center—across all your devices.