Dialpad's IVR builder allows businesses to make custom phone menus for customers with no coding required. Discover why the best IVR system is built right in.
How 16 leaders from different industries use Ai to enable fast responses to customers and personalized interactions, transforming customer communications.
Our free adaptable sales training template helps managers create and implement powerful training for their staff. Plus, learn to craft your own winning template.
Call center agent performance scorecards assess the caliber of customer service delivered by your staff. Learn how to create an effective scorecard in 5 steps.
Create tailored call center scripts to help agents handle support issues efficiently. Our guide has 10 winning examples for success, plus best practices and tips.
Curious about IVAs? Here's what your call center needs to know about intelligent virtual agents (IVA), benefits of IVAs, and what to consider when using it.
Explore the evolution of the Ai flywheel with Dialpad’s Chief Ai Officer, Jim Palmer. From early whiteboard sketches to real-time GenAi breakthroughs, see how Ai transforms communication and business growth.
Want to improve your client intake process and streamline your communications? Here’s what your law firm should consider when setting up a call center.
Discover inspiring career journeys, powerful lessons in empathy, and practical leadership insights from four remarkable women shaping the future of CX.
Maximize your call center's potential by focusing on customer experience (CX). Get practical advice to elevate your call center service and retain customers.
