Dialpad Named a Visionary in 2025 Gartner® Magic Quadrant™ for UCaaS
From Niche to Visionary: Gartner recognizes Dialpad’s AI-first, agentic platform reshaping the future of business communications
SAN FRANCISCO – September 24, 2025 – Dialpad, Inc., the leading AI-powered communications and agentic platform, today announced it has been named a Visionary in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS).
Why This Recognition Matters for IT Leaders and Business Decision-Makers
In today's competitive landscape, organizations are struggling with fragmented communication systems that create operational inefficiencies, poor customer experiences, and mounting IT complexity. Traditional UCaaS providers force businesses to choose between AI capabilities and reliable communications infrastructure, or worse, bolt AI onto legacy systems that can't deliver on the promise.
Dialpad believes this Visionary placement validates what forward-thinking IT leaders already know: the future belongs to platforms built AI-first from the ground up. Unlike competitors retrofitting AI onto outdated architectures, Dialpad has pioneered the fundamental shift toward unified platforms that eliminate vendor sprawl while delivering measurable business outcomes. The market is rewarding businesses that invest in AI-native infrastructure as a competitive advantage, with faster implementations, reduced complexity, and proven ROI from day one.
Dialpad's Strengths Align to Key Buyer Priorities
In its evaluation, Gartner highlighted key Dialpad strengths that we believe matter most to buyers facing digital transformation pressures:
"Dialpad's solution is well-suited for organizations seeking intuitive, AI-infused UCaaS capabilities. The unified Dialpad interface and consistent user experience across devices and applications make the solution straightforward and easy to use."
"Dialpad services are generally easy to procure, with transparent pricing across service bundles. The onboarding and implementation processes are streamlined, requiring minimal change management and enabling a seamless customer transition."
"Dialpad continues to expand its market reach through integration with the Google Customer Engagement Suite and new Google Workspace Marketplace incentives. Customers can use Google Cloud Platform spend allocations toward Dialpad services."
This Visionary placement recognizes Dialpad’s differentiated, AI-first platform—built natively on real-time AI rather than bolted onto legacy infrastructure. With Agentic AI at its core, Dialpad enables autonomous agents that resolve customer issues, seamless AI-to-human handoffs that preserve full context, and productivity gains proven to deliver measurable ROI.
“Gartner's recognition of Dialpad as a Visionary in the UCaaS category matters to Dialpad because we are laser focused on delivering what matters most to customers - shorter wait times, faster resolutions, and conversations that lead to action.",” said Craig Walker, CEO of Dialpad. “Dialpad’s AI-first, unified platform brings agentic AI into every interaction: it acts autonomously when it can, preserves full context across channels, and hands off to people seamlessly when it should. The result is better experiences for customers and more productive teams—and we’re just getting started.”
Alongside this Magic Quadrant placement, Dialpad is cited as a Strong Performer in Gartner’s Voice of the Customer for UCaaS and CCaaS. Taken together, these third-party reports offer context on market perception. Dialpad is proud of how it continues to deliver a unified, AI-first communications and contact center platform for over 30,000 customers.
For more details on Dialpad’s approach to UCaaS, visit the Dialpad blog.
About Dialpad
Dialpad is the leading AI-powered communications and agentic platform, turning every conversation into an opportunity and empowering businesses with AI that doesn’t just assist, but acts. Enterprise companies like Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad’s advanced AI capabilities to elevate CX and exceed expectations. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is redefining the industry, solving for today, architecting for tomorrow, and positioning customers for what’s next. Visit www.dialpad.com to learn more.
Sources:
Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Rafael Benitez, Nitin Narang, 22 September 2025
Gartner, Voice of the Customer for Unified Communications as a Service, by Peer Contributors, 25 June 2025
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