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Dialpad named a Visionary in the Gartner Magic Quadrant™ for UCaaS
The term AI-powered isn’t always what it seems. Peel back the layers and you might find a chatbot in a cheap suit running call routing scripts.
Most companies are stuck in a reactive past, building on a broken foundation. And, they’re finding out too late that legacy is a liability.
That’s why we believe Gartner naming Dialpad a “Visionary” in the 2025 Magic Quadrant for UCaaS is a massive signal to the market. While the competition was busy patching aging systems, we were building for a future that’s already here.
In our opinion, we didn’t just take a leap, we created a chasm.
A clear path forward
The biggest tech shift since the smartphone isn't a new app or a faster chip—it's agentic AI. This isn't your average AI that just follows commands. Agentic AI is autonomous, goal-oriented, and intelligent. It thinks, learns, and acts on its own, transcending the static, FAQ librarian model.
We’ve been building to this moment. Our proprietary Dialpad AI is woven into the very fabric of our platform—it’s not a bolted-on feature. From the first ring to the post-call summary, our AI works seamlessly to:
Offer real-time coaching to team members, giving them the right information to optimize every conversation.
Automate repetitive tasks, from tracking meeting agendas to logging calls to summarizing conversations, so your teams can focus on what matters—making real connections.
Uncover actionable insights that reveal the pulse of your business and inform strategic decisions.
This is where we feel being a Visionary truly matters.
The big picture
Choosing a UCaaS provider is a high-stakes decision that will dictate whether you lead or lag in the coming years. Don't fall for legacy vendor hype. If your current UCaaS provider can't keep pace, you’re already behind. Don't panic. Just pivot.
Explore the 2025 Gartner® Magic Quadrant™ for UCaaS report
Citations Gartner®, Magic Quadrant™ for Unified Communications as a Service, By Pankil Sheth, Megan Fernandez, Rafael Benitez, Nitin Narang, 22 September 2025. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.