Hotel phone system
Make guests feel right at home with Dialpad's phone system solution for hospitality. With Dialpad Connect, you can manage communications from a single workspace, see trends with call analytics, integrate with your CRM, and more.
Unified communications for hotels, B&Bs, resorts, and more
A phone system is a critical part of running a hospitality business. A traditional analog hotel phone system can be cumbersome—for example, it needs landlines, phone lines, space to store the system hardware, and space is a precious commodity when you're running a hotel. Not to mention needing onsite maintenance, IT support, and robust security, all of which is paid for and managed by you.
A better option for modern hotel services? A unified communications platform that lets you communicate internally and with guests through different channels, like live chat, video conferencing, and of course, phone calls.
Plus, with a unified communications platform, you only need to worry about connecting to the internet to access it. You can offer your hotel staff the mobility they need to do their job while still being able to help guests wherever they happen to be. Think of a hospitality business phone system, with superpowers.
Looking for the best hotel phone system? Dialpad gives you more than just calls
Easy setup
You can be up and running in minutes with Dialpad. Not only that, you can manage users, assign phone numbers, and control settings for different offices (or hotels), with just a few clicks. Need to spin up a new location, or remove users after high season is over? Easy. You can adjust all of that, again, from your online dashboard.
Truly unified communications
Dialpad's hosted phone system gives you a phone system, video conferencing, instant messaging, SMS, —all in one digital workspace. You even have the option to add a contact center with omnichannel support options like a self-service chatbot, social media, and live chat—perfect for keeping up with hotel guests around the clock.
Customizable caller ID
Dialpad makes it easy to personalize the caller ID that shows up when you call from the app. This is perfect for hotel businesses with multiple locations—simply pick the hotel location you want to show up on the caller ID when you call a guest or location, even when you're calling on the go from your personal cell phone.
Robust call management
Dialpad comes with all your essential customer service-centric call management features like call routing, IVR routing, built-in call analytics, and call waiting. Running a contact center? You can also monitor calls, barge calls to help agents, and even whisper advice on the call without the guest on the other end of the line hearing!
Integrations with your favorite tools
Dialpad integrates with a wide range of CRMs and business software, like Salesforce, HubSpot, and Google Workspace. Using a niche tool or reservation system? No problem, Dialpad's open API means you can build custom integrations with these apps too.
Check in to a better hotel phone system
Try Dialpad's unified communications platform for free for 14 days! Or, book a demo with our team for a personalized walkthrough.
Built-in AI
What's truly unique about Dialpad is its artificial intelligence, Dialpad AI. Not only can it transcribe calls (in real time), it can also do live sentiment analysis for calls so managers can jump in before conversations go south and even pop up Real-Time Assist (RTA) cards on agents' screens. You can customize these RTA cards with helpful talking points and set them to trigger on agents' screens automatically when certain keywords (like "summer season prices") come up on calls!
Custom call routing
Want to set up a "Press 1 for new reservations, 2 for existing reservations..." menu? You can do that in minutes (without IT help) in Dialpad, and you can even prioritize VIP guests' calls to be answered first, set up skills-based routing to send calls to the right staff members, and more. Best of all, guests don't have to wait on hold at all—with in-queue callback, they can set up a callback option and go about their day.
Flexible call forwarding
Hotels are busy places—if everyone at the front desk is occupied, a flexible call forwarding service like Dialpad's can help you to never miss a call again. Add up to five call forwarding numbers from your Dialpad dashboard to automatically send calls to external telephone numbers, landline numbers, or mobile phone numbers.
Built-in call analytics
Whether you're running a small business like a bed-and-breakfast or a large hotel chain, call analytics can help you optimize your service. Dig into call volume patterns on your real-time analytics dashboard in Dialpad and see how many missed and abandoned calls you're getting, your average speed to answer, and more
Unlimited call recording
Want to improve your training or customer service? With Dialpad, you can choose to manually record individual customer calls or automatically record every conversation. You can even set up your own custom greeting advising callers that calls are recorded or choose from a selection of pre-made greetings.
🛏️ Dialpad tip:
Dialpad has strict security and encryption standards, and you can choose to set up a custom recording retention policy to retain data for only a certain amount of time. We have customers in a range of regulated industries, like healthcare and law, that are using Dialpad AI and our call recording features while staying compliant!
Improve your guest experience with Dialpad’s hotel phone system
Between booking reservations, wake-up calls, room service, and more, your choice of hotel phone system is key to the success of your hospitality business.
Today's hotels are leaning toward robust communications solutions that can handle different communication channels beyond phone calls, help you manage the demands of your guests, and support your hotel staff.
With Dialpad, you get more than just a telephone system—you get a hospitality solution that lets you connect with customers on multiple channels like SMS, social media, video meetings, and more, all on one platform. Try it now!
More than a hotel phone system
See how your hotel can use Dialpad to take phone calls, have video meetings, send SMS + team messages, and even handle social media messages—all in one omnichannel platform! Book a personal walkthrough of the product with our team.
Hotel phone system FAQs
Yes and no. A hotel PBX phone system can provide connectivity throughout the hotel with features like room status, do not disturb settings, and automated reminders. Guest room phones connect guests to the front desk and vice versa.
However, an onsite PBX phone system can be expensive to set up and maintain. PBX systems require frequent maintenance, an on-premises storage site—perhaps with temperature controls, depending on size and local climate—and specific hardware that has to be purchased, like IP phones and traditional desk phones. These costs add up, especially if you're running a chain of hotels. That means if you're just starting a small hotel business, the costs associated with an on-premises PBX system can be downright prohibitive.
For hotels of any size, a cloud communications platform is generally more cost-effective and efficient since it doesn't need to be housed onsite and you don't need to worry about maintenance or pay for expensive maintenance and IT services—everything is taken care of by your provider, like Dialpad, in your monthly subscription.
You also don't need to pay for expensive hardware. Your hotel employees can simply download Dialpad's desktop or mobile app onto their computers and cell phones (and it's also compatible with desk phones). They can even use tablets or use Dialpad by logging in through a web browser—no downloads needed. These options provide hoteliers and hotel staff with multiple flexible options for staying connected with front desk and guests.
For the most part! Hotels and motels will generally have the same business phone needs as they both provide services to customers who stay at their properties for a short period of time. They tend to need to provide guest services through their business phone systems like wake-up calls and setting up do not disturb options for guests, while also providing front staff and back office with traditional business phone features like call routing, voicemail, and maybe social media management.
Voice over Internet Protocol, or VoIP, lets users make phone calls over the internet instead of a traditional analog phone line. VoIP phone systems are becoming common in hotel settings, though they're not universal yet. Today, more and more hotels are using VoIP phones to place and receive calls over Wi-Fi or Ethernet connections, which gives workers more flexibility and communication channels in one convenient package.