Automotive industry - picture of cars and screenshot of FAQs UI

DIALPAD FOR AUTOMOTIVE RETAILERS

Boost sales
& customer
loyalty with Ai

Empower your team at every stage of the automotive customer journey with Ai-powered business intelligence, live coaching, and workflow automation.

Loved by automotive teams big and small

AI-POWERED CUSTOMER ENGAGEMENT

Create personalized customer experiences

Capture d’écran de Dialpad Ai transcrivant un appel en temps réel

Communiquez avec vos clients où qu'ils se trouvent

Curate personalized customer experiences throughout the automotive buyer's journey with automated context collection. Field support questions, share upcoming offers, and send appointment reminders on any channel.

Get a 360-view of the automotive buyer's journey

Track the full digital-to-call experience to see which campaigns, channels, keywords, and pages drive the most calls to your dealerships. And surface insights from all your conversations to better understand your prospects' interests and objections.

Offer 24/7 customer support

Our conversational Ai connects to all your internal knowledge sources, delivering automated, natural-sounding answers for customers in real-time. Customers can schedule appointments, ask questions, and get personalized vehicle recommendations—all without connecting to a live agent.

AI-POWERED SALES

Build high-impact automotive sales teams

Capture d'écran de la carte d'assistance en temps réel de Dialpad qui affiche des notes utiles pour un agent ou un représentant lorsqu'une question délicate est soulevée lors d'un appel.

Connect to more buyers

Reach more customers and book appointments in less time with our automated Power Dialer and Voicemail Drop features⁠—all fully integrated with your CRM or DMS.

Never miss a customer inquiry

Connect customers to the right auto sales rep at the right time⁠—on any device. Our built-in Ai assistant transcribes calls, tracks action items, and delivers it all to your inbox in a post-call summary.

Turn conversations into conversions

Dialpad Ai can also track customer sentiment and empower sellers with live recommendations, objection handling, and more. Plus, you can support sellers during and after conversations with real-time coaching and post-call analytics.

AI-POWERED WORKFLOWS

Empower automotive
teams with custom workflows

Two people shaking hands

Easily route & escalate calls

Give your agents the tools they need to prioritize interactions effectively, and move your most important conversations from chat to voice in one click.

Collaborate in one, beautiful workspace

Automatically log conversations from a single app. You can also leverage our open API platform to build custom workflows. Connect your CRM or DMS software and create automations for marketing campaigns, lead management, payment reminders, and more.

Boost customer satisfaction

Combine sentiment data, SMS surveys, and real-time CSAT scores to identify ways of improving customer satisfaction. Managers can also uncover trends to help sellers tailor recommendations and personalize interactions.

See why automotive teams love Dialpad

An automotive sales agent shaking hands with a customer

“It’s been extremely valuable for our sales team. Reps can be reached from anywhere on their phones, and they can switch devices and not break the call with the customer.”

Kevin Maher JR
General Manager
Automotiv factory

“We use Dialpad QA Scorecards every day for our call reviews. With it, managers have a better view of how their teams and agents are performing—so everyone can improve.”

Lance Schley
Directeur des opérations du centre d’appels
Car mechanic automotive industry

“If a customer comes in for an oil change and wants text updates, a lot of folks are uncomfortable giving out a personal number. Dialpad is perfect because we can just message them from the app.”

Kelly Winstrom
Directeur informatique

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Try Dialpad for your
automotive team

And experience how easy it is to provide the best customer experiences—all on one Ai-powered platform.