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How Big Brothers Big Sisters Lone Star keeps everyone connected

An adult and a girl
Big Brothers Big Sisters logo

Segment

Industry

  • Public Services & Nonprofits

Integrations


What I’ve been hearing from the smaller agencies is how life-changing Dialpad is for them.

April Ford | CHIEF OF TECH & PROGRAM OPS

Screenshot of Dialpad-s direct messaging feature
Screenshot of Dialpads integration with Salesforce

The beauty of Dialpad is it lays directly on top of Salesforce, and the text messaging is logged automatically. That has just been unbelievable for us.

April Ford
Chief of Technology and Program Operations

Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of Dialpads built in contact center analytics dashboard

The analytics have been really critical. From a quality assurance standpoint, being able to make sure people are doing what they say they are—it’s huge from a child safety standpoint.

April Ford
Chief of Technology and Program Operations

Screenshot of adding and managing phone numbers from Dialpads online dashboard

The backend interface is really easy. Assigning numbers, transferring calls... Just the interface in general is super simple.

April Ford
Chief of Technology and Program Operations

Guys in the library

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