Ai CSAT

Ai-powered
CSAT for every
conversation

Introducing a completely new way to collect customer feedback across every conversation.

PREDICTIVE INSIGHTS

Dramatically increase CSAT insights
across your customer base

Your agents do the talking, while Ai infers CSAT

Automatically collect customer satisfaction without lifting a finger; Ai CSAT analyzes 100% of your conversations for you in real time.

Out-of-the-box predictive insights

No setup needed. Dialpad’s predictive analytics democratizes the power of Ai, making it easy for every company to access meaningful customer insights without complicated customization.

A holistic view of customer satisfaction

By capturing all conversations, not just customers at either end of the response spectrum, you’ll get a broader and more accurate view of CSAT across your entire contact center organization.

Ai CSAT & SMS SURVEYS

Live CSAT on every call, so
agents can react instantly

Accuracy you can trust

Leverage deep learning Ai to infer customer satisfaction from every call with 87% accuracy. Plus, our Ai is constantly learning and adapting to your organization’s specific use cases.

Influence CSAT scores in real time

Give agents and sellers real-time insights and live coaching tools so they can influence CSAT scores in the moment during live calls.

The highest response rates in the game

Move traditional IVR survey response rates from 5% to up to 75% by combining Ai predictions with SMS surveys.

Loved by 7,000 customers big and small

Game-changing
Ai features

Automatic predictive CSAT insights

Organize CSAT scores by line of business to truly understand customer sentiment.

Real-time reporting

Stop waiting for enough CSAT responses to react. Ai CSAT gives responses seconds after the call.

Agent performance reports

Get granular down to the agent. See how remote agents are performing as easily as agents in the office.

SMS surveys

Strengthen Ai CSAT accuracy by utilizing our SMS survey feature as an additional data input.

Real-time agent assist

Assist cards instantly pop up on agents' screens with all the relevant information for certain topics—as soon as specific trigger keywords or phrases are spoken.