The top 6 Dialpad alternatives: How do they compare?

Keeping teams connected has never been more important. Remote working is swiftly replacing the traditional office environment across many industries, and good communications technology is crucial.

Choosing the solution that’s right for your business can be tricky. There are so many options to pick from, whether you’re looking for a simple VoIP phone system to replace your legacy PBX, basic video conferencing software, or a fully unified cloud communications platform.

If you’re reading this, you’re likely considering investing in a new business communications platform, but you’re not quite sure if Dialpad is the right fit.

(Dialpad’s Ai Voice plan starts at just $20 per user per month and comes with unlimited calling in Australia, the US, and Canada, in addition to a load of other features—but more on that later).

Dialpad is a user-friendly, unified business communications platform. That means you get HD voice calls, instant and SMS messaging, video meetings, and even a fully integrated contact centre platform—all in one intuitively designed app.

Not only does it have all the advanced telephony features you’d need in a phone system, but it also has integrations with many popular business tools to streamline workflows and empower employees to work more efficiently from anywhere.

Based on the pricing we mentioned earlier, Dialpad is technically a Unified Communications as a Service (UCaaS) platform, which you can pay for month-to-month, or on an annual plan, for even more cost savings.

Dialpad pricing

Standard: $20 per user per month — includes a free local VoIP number and:

• Unlimited calling in your country, the US, and Canada,

• All the telephony features you need like call routing, IVR, call recording, auto-attendant, call transfers, call forwarding, voicemail transcription, and more

• Integrations with Google Workspace and Microsoft 365

• Support for desk phones and toll-free numbers

• 24/5 Web / chat support

Pro: $35 per user per month — includes:

Everything that’s in the Standard plan, plus a wider range of CRM and other integrations like Salesforce, Outreach, Zendesk, and more

• Hold queues

• 24/7 phone and chat support

Enterprise: Everything in Pro plus a 100% uptime SLA and custom retention policies

Dialpad allows you to take a test drive before making any commitments, with a 14-day free trial. Sign up in just a few minutes to get set up with a new business phone number.

What makes Dialpad better than most other alternatives on the market?

As you’ll see in a bit, there are some similarities between Dialpad and the other best alternatives. One big one is the fact that many of these tools have multiple communication channels.

(Side note: We’ll look at these alternatives as both Dialpad Ai Voice alternatives, which are more UCaaS-focused, and also in terms of their contact centre products since many businesses with support and sales teams will need this kind of platform.)

Phone calls, instant and SMS messaging, and video conferencing—these three major communication channels are the foundation of many “all-in-one unified communications” solutions, including both Dialpad and many of its competitors. (That’s also why some of the weaker / less robust Dialpad alternatives didn’t make the list.)

Here are a few things that you might not have known about and how they make Dialpad very different from the other options.

It’s really easy to use

Here’s the thing. Every marketing website says its tool is easy to use. But what does that really mean? We can’t speak for all of the others, but for Dialpad, that means you can add users and manage phone numbers—right from your online dashboard, in seconds:

It means you can add call forwarding numbers, again, easily in seconds:

And yes, you can even retrieve your voicemails easily, right from the same app where you’d do everything else—and the app works across iOS, Android, PC, and Mac:

Dialpad is also browser-based, meaning your clients and prospects can join calls or video conferences without downloading anything. But what’s unique about this is that you get full functionality in the web browser. Even if you’re the host, you can host a meeting and do everything from muting participants to locking the meeting and more—from your web browser:

A robust, fully integrated contact centre

If you have a customer support team, sales team, or general contact centre team, Dialpad’s contact centre software is fully integrated with its UCaaS platform.

That means agents and supervisors don’t have to toggle between different apps and windows to do their work. They can message each other, handle customer communications, and more—all in the same app:

Here are a few features that come with Dialpad Ai Contact Centre:

• A power dialler

• Robust WFM capabilities

• A voicemail drop feature that lets sales reps drop a pre-recorded message into a call when they hit a prospect’s voicemail (instead of having to recite the message every time)
  
• Contact centre analytics showing things like inbound call metrics, abandoned call rates, call volume patterns, and average speed to answer heatmaps:

Proprietary AI that’s built into all its products

This is one of Dialpad’s biggest differentiators. Its Ai (which we call Dialpad Ai) is built by our own team from the ground up—not a third-party software—and is integrated right into all of Dialpad’s products, including both its UCaaS and CCaaS platform.

What it does: Transcribe phone calls in real time. This is unique because most transcription software will send you the transcript after the call. Sometimes, it can take a few hours to get a transcript.

With Dialpad, you can see the transcript update itself as the conversation is happening. And it can transcribe more accurately than almost all leading competitors:

If it sounds incredible, that's because it really is, and we'd love to show you more of how it works with a product tour—you can book one here. Dialpad also has a handy post-call automation that will log your call summaries and send your attendees an email after the meeting has ended with a recap:

Okay, so Dialpad Ai can transcribe all your meetings and customer calls so that you don’t have to furiously type up notes while you’re talking. But that’s not all it can do.

It can also pick out keywords and phrases that you want to keep track of. Say you want to see how frequently customers are calling about refunds. You can create a “Custom Moment” in Dialpad to track every time someone says “refund” or “money back” or “cancel”—whatever related words you want:

To take that a step further for contact centre agents, you can also create Real-Time Assist (RTA) cards that pop up automatically when certain keywords are spoken!

Let’s use Dialpad as an example. Say we have some newer agents who aren’t familiar with our process on how to port phone numbers yet—but we need to get them on the phones right away because we’ve got high call volumes. How can we make sure they’re answering questions about refunds properly, without sitting in on every single call to help?

Easy. Create an RTA card with notes about porting, and set it to trigger automatically on agents’ screens whenever “port” or “porting” is spoken on a call:

Flexible pricing

Dialpad is priced very competitively compared to the biggest Dialpad alternatives, with plans starting at $20 per user per month. And beyond the comparatively low price tag, this also includes things like unlimited call recordings, voicemail transcriptions, free unlimited video meetings, and many more features that are typically paid add-ons with unified communications providers.

Enough about us… Here’s how the best Dialpad alternatives stack up

1. Zoom One

Zoom is a popular video conferencing platform that’s grown significantly thanks to heavy mainstream use by a consumer audience. Like Dialpad, the Zoom One product has phone calls and screen sharing, and its basic plan caps meeting times at 40 minutes, which is comparable to other free options.

However, Zoom is also known for leaving users vulnerable and causing security issues like exposing user passwords and leaking private information. Zoom’s popularity has unfortunately worked against it a bit, making it a huge target for hackers, who are known for “Zoom-bombing.”

Is it better than Dialpad?

The short answer? No, not really. If you just need free video conferencing, Dialpad has it too—not to mention it makes everyday admin tasks like adding phone numbers and managing users very easy, which is especially great for small businesses.

There’s also the fact that Zoom’s security issues have caused the likes of Google, NASA, and even Taiwan and the Australian Defense Force to ban its use.

Beyond security, there’s also the fact that Dialpad has a more robust communications platform that has all the basics in terms of phone calls, messaging, and video conferencing—but unlike Zoom, it also has a very robust built-in contact centre platform.

2. 8x8

Like Dialpad, 8x8 is a cloud phone system that allows you to make audio and video web conference calls, with an option to add contact centre features. It does have a free version that’s used by businesses needing a basic web conferencing platform.

However, 8x8 is a legacy platform that’s been around for quite some time, and some of their features, like the design of their softphone / mobile app, reflect that.

Is it better than Dialpad?

Again, it’s a no from us. 8x8 has many of the basic UCaaS features, but it doesn’t have the unique AI and built-in advanced features that Dialpad has, nor do the aesthetics of the user interface match up (in our opinion). It also is reselling another company's contact centre solution, like RingCentral. Dig deeper into how 8x8 stacks up against Dialpad.

Pricing-wise, it’s quite comparable to Dialpad, but it’s worth noting that 8x8’s most basic plan is missing some of the more advanced features that come with Dialpad.¹

3. RingCentral MVP

Just like Dialpad, RingCentral markets its MVP product as a UCaaS solution with a whole host of functionalities including voice, messaging, and video calling. It also has a range of calling features similar to Dialpad, like IVR, call forwarding, and call recording.

Is it better than Dialpad?

Although it offers similar features to Dialpad, it just doesn’t do quite as well. The pricing of RingCentral is slightly odd, too, so if you want to consolidate all your tools with phone calling and SMS messaging, you’ll need to skip the cheapest pricing tier and opt for the “Standard” plan instead (which costs $37.99 per user per month). Dialpad, on the other hand, allows you access to these features on its basic $20 plan.²

Get a closer look at RingCentral vs Dialpad. The other important thing to note is that RingCentral is reselling its contact centre product—which means its user interfaces between its communications app and contact centre product are completely different and typically would require separate sign-ins and accounts.³

4. GoTo Meeting

GoTo Meeting (formerly Jive) is a relatively affordable and flexible business webinar tool that helps businesses focus on remote work and collaboration.

Very similar to Zoom, GoToMeetings offers the same basic functionality at a comparable price. But, it doesn’t provide any additional features like contact centre and business app integrations. It can also be problematic if you need to work on the go, because it only supports macOS and Windows.

Is it better than Dialpad?

Although GoTo Meeting can be a solution for businesses that want a simple video conferencing tool, it doesn't offer the robust functionality of a unified communications platform like Dialpad. If you want to be able to manage every aspect of your internal and external communications, Dialpad provides a whole suite of calling features and integrations to enhance productivity.

5. Webex

Cisco Webex is a platform for video conferencing, cloud phone service, and webinars. Webex is a pretty big name in the UCaaS world, and like Dialpad, is available on desktop and mobile, along with features like call forwarding and call routing.

Also like Dialpad, it has a free plan aimed at small businesses that just need video conferencing, but if you need a business phone system, Webex doesn’t have unlimited calling. You have to pay for minutes as you go, which could work if you don’t really have phone calls often, but it can really add up if your team is often on voice calls with prospects and clients.³

Is it better than Dialpad?

6. Vonage

Vonage is a cloud-based VoIP provider that has a mobile and desktop app. What’s unique about Vonage is that it has a big residential focus and isn’t just aimed at businesses.

It has a few pricing tiers that start at $15 per user per month (which is more expensive than Dialpad’s least expensive plan), and offers pretty thin functionality compared to Dialpad and its alternatives on this list.⁴

Is it better than Dialpad?

For work use, Vonage is really lacking in terms of business communications features. For example, call recording and visual voicemail are both paid add-ons, and you don’t get a multi-level auto attendant in the most basic plan. So for us, it’s a no. But you can take a closer look at how Vonage compares against Dialpad here.

Why Dialpad is worth at least trying out for free

There are many Dialpad alternatives and competitors out there—and to be honest, very few of them come close if you’re considering a balance of pricing, modern features, and ease of use.

In almost all cases, Dialpad’s cloud business communications platform will give both small businesses and enterprise organisations all the tools they need to connect and collaborate productively.

But the best way to really know is to try it out for yourself. Dialpad has a free trial, and you can also book a product tour.

Although there are some strong contenders on this list, Dialpad is the number one choice for businesses seeking a robust, flexible, and scalable cloud communications platform.

¹8x8.com/products/business-phone

²ringcentral.com/office/plansandpricing.html

³contact-centres.com/ringcentral-and-nice-expand-and-extend-contact-centre-partnership/

⁴webex.com/pricing/index.html

⁵vonage.com/unified-communications/pricing/