Deliver smarter customer service from anywhere

Dialpad Contact Centre uses CRM integrations, AI-coaching, and analytics to empower every rep.

Delight customers and prospects however they reach you

Inbound customer support

Create positive outcomes for your customers by getting them to the right rep with the right answers as fast as possible.

Outbound sales and service

Follow up with customers and close new business with an outbound dialer and CRM integrations that let you focus on the conversation, not the tools.

Omnichannel interactions

Connect with your customers across all channels and skip the repetitive questions by accessing a history of previous interactions.

Easy and intuitive desktop interface

Real-time assistance

AI-powered recommendations help contact centre agents give the best answer every time.

Take control

Hold, transfer, and record calls from a single place.

Customer insights

Surface customer details and sentiment on every call.

7,000+ of the world’s most innovative companies choose Dialpad

Set up your cloud contact centre in minutes

Easily set up and deploy in minutes thanks to native cloud-based administration. No special hardware required, just download the app and start taking calls.

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Smarter customer service

AI-powered Voice Intelligence helps agents recommend solutions in real time while simultaneously letting managers monitor sentiment and quickly discover trends.

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Call Centre analytics

Keep managers aware of agent activity and performance with real-time dashboards, call volume, hold queue metrics, and customizable wallboards.

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See all Dialpad Contact Centre features

With Dialpad, we can set up a new call center in 10 minutes from anywhere. We have the flexibility to manage our call center on our own, and it's easy.

Mike Monteiro | Communications System Manager at EF

Real customer reviews