Computer monitor showing a phone call happening on Dialpad's cloud phone system
designed for businesses

Cloud phone system

Get set up in minutes and work from any device, anywhere, with our cloud phone system. Sign up for a 14-day free trial to equip yourself with a virtual business phone number and a fully integrated UCaaS + CCaaS platform.

Why use a cloud phone system for your business communications?

Businesses all over Australia are discovering the benefits of leaving behind traditional phone systems and embracing cloud solutions for their communications instead.

Traditional phone systems oblige businesses to invest in the installation and maintenance of expensive and clunky on-premises hardware. This isn’t cost-effective, particularly for small businesses.

With Dialpad’s cloud-based platform, you don’t need to buy hardware or hire an IT team to maintain and manage everything. All you need is an internet connection, and you’re ready to go, anywhere, on any device. You can take advantage of a whole host of additional features and functionalities, too.

Traditional phone systems vs. cloud phone systems vs. Dialpad’s UCaaS platform

Traditional phone systems

Cloud phone systems

Dialpad’s UCaaS platform

Business phone number set-up

Often a lengthy, tedious and expensive process.

Easier, but can still require on-site maintenance.

Can be set up in just minutes.

Hardware and maintenance costs

Expensive, requiring substantial investment in hardware upfront and engineers to maintain them.

Not as steep; modern versions, such as cloud PBX, hosted PBX or virtual PBX systems use up-to-date VoIP technology and IP phones, but may still need maintaining. Rarely the most cost-effective option.

None (unless you choose to have desk phones or other hardware).

Cost effectiveness

Not great. In addition to the initial and ongoing costs. You don’t get much more than a phone line.

A slightly better option overall, but may be limited. Other communication channels like video conferencing and team + SMS/MMS messaging may be paid add-ons.

Dialpad’s most basic pricing plan gives you phone calls, video meetings, messaging, and more.


Typically just basic phone system features that require copper wires and hardware.

Internet phone calls, with phone features like call routing and IVR, which may be paid add-ons.

Unlimited calling, Ai- powered real-time voice transcriptions, call recording, and much more.


Typically none.

May have integrations with other software, depends on provider.

Google Workspace and Microsoft 365 on the Standard plan. CRM integrations (Salesforce, Zendesk, HubSpot, Zoho CRM & more) on the Pro plan.

Get more than just a cloud-based phone system

Sending an SMS text message from Dialpad's desktop app.

Truly unified communications

Dialpad is actually a UCaaS (Unified Communications as a Service) platform with a phone system built in, which means you get SMS/MMS and instant messaging, video conferencing, and other advanced features—all in the same app.

Screenshot of setting business hours for a company in Dialpad's online dashboard

Set up in minutes

The best cloud-based phone systems can be set up in minutes. With Dialpad, you can add phone lines, create ring groups, and set your business hours in your online account in real-time. It's one of the biggest perks of having a cloud solution, and you can't do that with a PBX phone system (which takes days or weeks to do something similar).

Screenshot of Dialpad's contact centre user interface

Fully integrated UCaaS + CCaaS

If you have contact centre teams and need more than just a cloud phone system, Dialpad has a cloud contact centre platform that's truly integrated into its phone system. One login, one account, one user experience.

Screenshot of Dialpad's mobile app user interface

Use your own devices

Every cloud phone system should come with a desktop and mobile phone app. Dialpad’s apps work across iOS, Android, PC, and Mac—and even works on web browsers so you can make calls from your computer or smartphone. No more provisioning desk phones (unless you want to.)

Need a cloud phone system that gives you more than phone calls?

Sign up for a 14-day free trial to take Dialpad for a spin and get set up with a virtual phone number. Or, take a self-guided interactive tour of the app first!

Dialpad's Salesforce integration automatically populating a call's details.

A range of integrations

Dialpad integrates with popular software, from CRMs like Salesforce and HubSpot to customer engagement tools like Intercom and even industry-specific tools like Clio’s practice management software. (Plus its APIs let you build custom integrations.)

Adding a call forwarding number from Dialpad’s online dashboard.

Call forwarding

With Dialpad, you can forward phone calls to your phone and have your caller ID show as your business phone number, not your personal number. Who says you have to take calls from your desk? Your cloud phone service should give you the freedom to take calls from anywhere (and never miss a call again).

Screenshot of setting up IVR options from Dialpad's online dashboard

Easy call routing and transfer

Look up any team member in Dialpad and transfer incoming calls in just two clicks. (You can even set up an IVR or Interactive Voice Response menu in Dialpad so your customers are routed to where they need to go quickly.)

Adding participants to a meeting in Dialpad's video conferencing interface

3-(or more) way calling

Need to bring someone else onto a call? Some VoIP phone services will charge you extra for three-way calls and conference calls, but with Dialpad, they’re included for free as a part of the most basic pricing plan.

More on pricing

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Find the right plan for you




$23 USD if billed monthly

  • Unlimited calling
  • Unlimited Ai Meetings for up to 10 participants
  • SMS, MMS & team messaging
  • AI-powered call & voicemail transcriptions
  • Google Workspace & Microsoft 365 integrations
  • Real-time analytics & reporting
  • Web & chat support
  • Pro



    $35 USD if billed monthly

    All the value of the Standard plan, plus:

  • 24/7 live agent support
  • CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
  • Microsoft Teams integration
  • 10 office locations
  • Multiple phone numbers per account
  • Open APIs & Webhooks
  • Global SMS capabilities
  • Local number support in 70+ countries
  • 25 ring groups (departments)
  • Enterprise

    Contact us

    All the value of the Pro plan, plus:

  • 100% uptime
  • Unlimited office locations
  • Unlimited ring groups (departments)
  • Dial-by-extension
  • Integrations with leading SSO providers (Okta, OneLogin)
  • Azure AD SSO integration
  • Data retention policies
  • Priority live agent support
  • Dialpad's API automatically pausing call recording when sensitive information is being shared.

    Robust security

    Dialpad is SOC2® Type II compliant and helps organisations meet their compliance requirements. From personally identifiable information to actual phone calls, Dialpad’s cloud communications platform ensures that your data is encrypted and secure no matter where you are and what device you are using. There are also intuitive in-meeting security controls and APIs that allow for automatic pausing of recording for added security.

    Screenshot of Dialpad Ai transcribing a phone call in real time.

    Real-time call transcripts

    Dialpad’s unique AI technology not only transcribes calls in real time, it even has a post-call automation that emails you a summary of action items and moments captured during each call (which is especially useful for contact centre or call centre agents). The best part? It’s built right into the platform, no add-ons needed.

    Screenshot of Dialpad Ai transcribing a voicemail message in real time

    Visual voicemail

    Dialpad doesn’t just transcribe calls—it can transcribe your voicemails, too. This way, if you’re stuck in meetings all day, you can still read transcripts of important calls you might’ve missed.

    Choosing a caller ID to display when making a work call from one's personal cell phone using Dialpad's app.

    Customisable caller ID

    Dialpad’s caller ID feature lets you customise what your calls show up as—need to call as “Customer Support team?” You can do that. Or, set up Dialpad’s auto attendant feature to greet callers and present them with a menu of choices to direct them to the right team members.

    Get started with the best cloud-based phone system for businesses in Australia

    Whether you’re looking for a cloud-based phone system for small business operations or a multinational corporation, Dialpad has a solution for you. Find out more about how you can simplify your day-to-day communications with our UCaaS platform with built-in cloud phone system, today.

    Take Dialpad for a test drive

    Sign up for a 14-day free trial. It takes just a few minutes, and you'll be set up with a virtual business phone number at the end. From there, download the app and you're ready to go. Or, take a self-guided interactive tour of the app on your own!

    Cloud phone system FAQs

    What is a cloud phone system?

    A cloud phone system enables users to make phone calls over the internet rather than via copper wires or optical fibres like traditional phone systems.

    In a traditional phone system, the service provider routes calls through the PSTN (Public Switched Telephone Network) or an ISDN (Integrated Services Digital Network). More modern systems use VoIP (Voice over Internet Protocol), which connects phone calls over the internet.

    When you sign up with Dialpad, there’s no need to set up any complicated equipment or expensive hardware on-premises. This makes it one of the best small business phone services available. It’s straightforward, cost-effective, and flexible enough to suit all your business needs.

    How does a cloud phone system work?

    How much does a cloud phone system cost?