A cell phone showing a call being received through Dialpad's app

Small business phone services

Looking for a small business phone service that gives you more than just phone calls? Dialpad comes with video conferencing, instant SMS and MMS messaging, and even a fully integrated contact centre platform. Try it free to get set up with a virtual phone number!

Running a small business can be hectic.

For many people, setting up a business phone line is the last thing on your mind. You’ve been okay so far taking incoming calls and text messaging clients on your mobile phone, haven’t you?

But if you find yourself taking calls from clients way past business hours—or trying to find that one really important text thread with a customer without any luck—it might be a sign that your small business needs a proper phone service for business use.

But how do you choose the right business phone service provider?

What is a small business phone service?

A small business phone system is essentially a communications setup that's designed specifically for a small business to make phone calls in addition to other features like call queuing, call forwarding, and call routing.

Traditionally, these would be PBX phone systems requiring a small business to invest in phone lines and other hardware. Today, hosted VoIP (Voice over Internet Protocol) systems that enable phone calls over an Internet connection are becoming more and more common.

What's key here is that the communication needs of small and growing companies are very different from global corporations and residential phone services. That’s because of things like the volume of communications they have on a regular basis, the types of interactions they have to handle, and so on.

Today, phone services for small businesses should be much more than just a "phone service."

In many cases, they need to be full-fledged communications platforms that let you communicate in a variety of ways including outbound and inbound phone calls, instant and SMS messaging, video meetings, and sometimes, even have contact centre functionality!

Everything you need in an office phone system for small businesses

Dialpad's mobile app user interface

Enterprise-grade HD voice calls

A must-have for any office phone system. Make crystal-clear voice calls from anywhere with Dialpad's global voice network.

Business messaging

Send SMS / MMS texts, and group messaging across all connected devices.

Unlimited online meetings

Launch video conferences or conference calls from any device.

See why small businesses love Dialpad

Porting a phone number from Dialpad's online dashboard.

Keep your phone number

The best business phone services should let you easily keep your existing phone numbers if you want. With Dialpad, you can get a free local phone number with your plan or port over your existing numbers if you want—right in your online dashboard.

Screenshot of adding a call forwarding number from Dialpad’s online dashboard.

Easy call forwarding

Not always at your desk? No problem. With Dialpad's call forwarding, you can add your mobile or small business phone number, a colleague's number, or even a landline into your online dashboard with two clicks and all of your calls will be automatically forwarded!

Screenshot of Dialpad Ai transcribing a phone call in real time.

Real-time transcriptions

Dialpad Ai is unique in that we built it in-house—and it can not only provide AI transcription in real time, but also pick up on keywords and phrases to help with call coaching (which will probably be more useful if you're managing a contact centre or call centre).

Choosing a caller ID to display when making a work call from one's personal cell phone using Dialpad's app.

Choose your caller ID

Caller ID is a must for your business-grade VoIP phone system. With Dialpad, you can choose which caller ID profile you want displayed when you call someone. (Fun fact: You can also dial *67 before your recipient's number to block your caller ID or *87 to unblock it.)

Screenshot of Dialpad Ai transcribing a voicemail message in real time.

Visual voicemail

Ever wish you could just skim all of your voicemails instead of listening to them? Dialpad's visual voicemail feature transcribes your voicemails (there's Dialpad Ai again), so you can read them when you're busy in meetings and can't listen to the audio.

Screenshot of Dialpad's call routing options

Call routing and call transfers

Change your call routing options anytime in Dialpad, and easily make call transfers to your colleagues right from your call screen. Like almost everything else in Dialpad, it's easy to do on your own without IT help.

Screenshot of setting up a new phone number in Dialpad

Setup in minutes

The biggest benefit of a VoIP phone service should be that it's easy and fast to set up. With Dialpad, you can sign up for an account and start using it on the computers and mobile devices you're already using—in minutes. Want to set up a desk phone or office phone? That's easy to do too.

Screenshot of a video call happening in a web browser using Dialpad.

Mobile and desktop app

Dialpad’s apps work across iOS, Android, Mac, and PC. And if your clients or prospects don’t want to download the app, they can still join your meetings from a web browser. Even you, the host, don’t have to use the desktop app to host a call—just log in on your web browser.

Need a communications platform for your small business?

Even Dialpad's most basic plan lets you talk, message, and meet—all in one intuitive app—making it perfect for budget-conscious business owners. Sign up for a free 14-day trial to try it out. It takes just a few minutes and you'll be set up with a virtual business number too. Or, take a self-guided interactive tour of the app on your own!

Browse the plans

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Find the right plan for you




$27 USD if billed monthly

  • Unlimited calling
  • Unlimited Ai Meetings for up to 10 participants
  • SMS, MMS & team messaging
  • AI-powered call & voicemail transcriptions
  • Google Workspace & Microsoft 365 integrations
  • Real-time analytics & reporting
  • Web & chat support
  • Pro



    $35 USD if billed monthly

    All the value of the Standard plan, plus:

  • 24/7 live agent support
  • CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
  • Microsoft Teams integration
  • 10 office locations
  • Multiple phone numbers per account
  • Open APIs & Webhooks
  • Global SMS capabilities
  • Local number support in 70+ countries
  • 25 ring groups (departments)
  • Enterprise

    Contact us

    All the value of the Pro plan, plus:

  • 100% uptime
  • Unlimited office locations
  • Unlimited ring groups (departments)
  • Dial-by-extension
  • Integrations with leading SSO providers (Okta, OneLogin)
  • Azure AD SSO integration
  • Data retention policies
  • Priority live agent support
  • How to know if your small business is ready for a VoIP phone service

    Business phone services and cloud communications may sound like they’re too expensive or complicated for a small business, but often, that's not the case.

    (Of course, if you’re a one-person business and you don’t have too many communications needs, you might be able to get away with just using your mobile.)

    The question here is: How do you know when you’re ready to move on to a VoIP phone service for your small business? Here are five questions to ask:

    1. Do you have a growing team?

    If you’re just one person, you probably don’t need to talk to many more people other than your customers and prospects.

    But if you’re hiring salespeople, customer support agents, and more, then it’s probably time to start thinking about a business phone system. A small business VoIP phone service is great because they run over the internet, and are an affordable way for teams at companies like yours to do everything from conference calls to team messaging.

    With Dialpad, for example, you can get set up with a new business phone number or phone line in minutes:

    Adding and managing phone numbers from Dialpad's online dashboard.

    Download the desktop or mobile app (Dialpad works across PC, Mac, iOS, and Android), and you’re all set.

    2. Are you getting irritated by business calls during personal hours?

    If you’re using a traditional phone system or just your personal number, you may be getting calls from customers and clients at all hours of the day.

    If so, it’s time to move on and get a proper business phone calling app. At this point, you probably need to be able to set “do not disturb” hours on your phone or just be able to block business calls when it’s time to unplug.

    If you choose Dialpad as your business phone provider, for instance, you can just download the softphone app (you can still use your personal phone) and make business calls, message other team members, and even text clients, right from the app.

    And of course, you can set your working hours so that any work calls you get after hours automatically get forwarded to voicemail:

    Setting business hours for a company from Dialpad's online dashboard.

    3. Do you need other communications channels, too?

    Phone calls are great, but what if you need instant messaging, SMS/MMS, and video conferencing? If you think you’ll need those communication options soon, then you should look at a VoIP phone service for business that also comes with those channels—which are usually referred to as unified communications platforms.

    Instead of having five or six different add-on apps for things like messaging and video conferences, why not choose a phone service that comes with everything in one handy app?

    For example, Dialpad technically gives you a small business phone service, but it’s really a unified communications platform.

    With what's essentially a small business phone plan from Dialpad, you get not only unlimited calls, but also built-in messaging, free video conferencing, SMS/MMS, call waiting, screen sharing, and a ton of additional features. (Did we mention you can flip your calls seamlessly between your phone and computer without dropping the call?)

    4. Do you need to uplevel your customer support and service?

    A small business phone service can set you up with everything you need to create a small business call centre or contact centre. (In fact, Dialpad also has a fully integrated contact centre platform if you need it.)

    If you’re getting enough enquiries from customers that you need things like call logs, a virtual receptionist, hold music, or call routing, you may want to look into a small business phone service provider that can also help you with these contact centre features.

    5. Do you have a (small) budget?

    Let’s face it. There are definitely “free” small business phone services out there, but often, they’ll sell you short on really basic features (or charge you by the minute for outgoing business calls). It’s generally better if you have a budget to work with—even if it’s a modest one.

    Dialpad’s least expensive plan, as a comparison, costs £12 per user per month, but comes with unlimited calling (in the UK, the US, and Canada) among a host of other cool functionality.

    Is Dialpad the best small business phone service for you?

    When your communication needs stretch to much more than an average phone call, Dialpad's innovative solution may be the best small business phone service for you. Offering everything from video conferencing and instant SMS and MMS messaging to a fully integrated contact centre platform, you’ll be streamlining your business’ communications in no time.

    Leave your PBX phone systems in the past and overhaul your small business’ communication with a VoIP phone system designed for maximum efficiency and optimal output. Boasting easy setup, real-time transcription, and various call routing, forwarding, and transfer options—this affordable cloud phone system starts at £12 a month.

    The perfect phone for small businesses

    Dialpad's desktop and mobile app with a phone call in progress.

    "We love the voice transcription, call transferring, international calling and mobile app functionality."


    "We looked into all the major players...Dialpad came out on top in features and ease of management."


    "We're able to track calls, coach new team members, track call dispositions with prospects and customers, and view reporting to ensure high call quality."

    Don’t overlook these when shopping for a business phone service provider

    Reasonable pricing

    Some small business phone service providers will say they "cost £0 per month" but charge you by the minute, while others might look a bit more expensive while including everything you need in one straightforward package. Then there are things like international calling rates to consider. Make sure you check the fine print!

    Reliability and security

    From call encryption to dedicated support, to GDPR compliance, security is important and not just something that's reserved for enterprise plans—make sure your small business phone service comes with solid security standards.

    Integrations with the tools you're using

    Are you using Google Calendar or Outlook Calendar? What about Salesforce or HubSpot? Your phone system or communications platform should integrate with them! Dialpad has a wide range of integrations, and even an open API if you want to build your own custom integrations.

    Why choose Dialpad for your small business phone solution?

    We’ve already mentioned some key considerations for small businesses when choosing a phone solution, like cost-efficiency, scalability, and functionality. But something that's user-friendly and easy to deploy is important too.

    So, why get a small business phone service with Dialpad? Because Dialpad ticks all of those boxes (and then some)!

    It's a truly robust and versatile all-in-one workspace that handles all your communication needs. You can make and take calls via your office Wi-Fi, send SMS/MMS messages to colleagues or prospects, and jump on a video meeting—all in the same desktop / mobile app.

    There’s no complicated installation or expensive hardware like with traditional analogue systems. It takes just minutes to set up your entire office, different company departments, and individual phone lines.

    All that, and Dialpad still comes with a small business-friendly price tag.

    Sign up in 3 easy steps

    Dialpad is your all-in-one small business communications platform. Just register with your email address or Google / Microsoft 365 account, choose a virtual phone number, and fill out your info to get started with a free trial!

    FAQs about small business phone services

    What does Voice over IP mean?

    Voice over IP (also known as Voice over Internet Protocol or VoIP) is the technology that allows calls over the internet to happen.

    Basically, what it does is turn audio signals (in this case, your voice) into data packets. Those packets are then transmitted over the Internet until they reach the recipient of the phone call.

    When the data packets reach their destination, they’re then transformed back into the audio which the call recipient hears.

    Why are VoIP phone systems becoming more popular for business communication?

    How do I set up my business phone system?

    How is VoIP phone onboarding typically managed?

    Is Dialpad secure?

    What is the difference between a phone system for small businesses and large businesses?

    How do I choose a small business VoIP provider?

    What is the average cost of a phone service for small businesses?

    Is contact centre software part of Dialpad’s small business phone offering?