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Caller ID

How often do you decline a call because you don’t know who’s calling? Using Dialpad’s customisable caller ID feature, you can make business calls from your personal mobile phone—while displaying your company number instead of exposing your personal phone number. See how it works with a free trial. It takes just a few minutes to sign up, and you'll be set up with a virtual number too.

People aren’t picking up their mobile phones for scammers and robocalls posing as unknown numbers—you wouldn’t.

Dialpad’s caller ID gives the person you’re calling all the info they need, like your company and what department you’re calling from.

Custom caller ID with Dialpad

Single Item Card Choosing Caller ID

Easy one-click changes

In Dialpad’s app, you can toggle between different phone numbers with just a click or two. Use your own personal number, your sales department’s number, or any other business number that’s hooked up to Dialpad—or block your caller ID display for one-off calls.

Single Item Card Porting Success

Set up in minutes

Want to add new users, manage your phone numbers, or port phone numbers? You can do all that easily and in minutes, right in your online dashboard.

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Desktop and mobile app

With Dialpad, you can make outbound calls from both desktop and mobile apps, which work across iOS, Android, Mac, and PC.

Single Item Card Live call to intl number

+44, +650, +202, +61 you name it

Dialpad’s caller ID services are especially useful for sales teams that do lots of phone outreach. With local presence dialling bundles, you can make sure that sales reps are calling from recognisable area codes, which tends to boost their chances of getting a pickup.

Get started with custom caller ID

With Dialpad, you’re not just getting a business phone system. You get a fully fledged communications platform (with built-in messaging and video meetings)—and every plan comes with the ability to customise your caller ID. Sign up for a 14-day free trial to try it out, or take a self-guided interactive tour of the app first!

How caller ID supports business operations and initiatives

Dialpad's caller ID feature is available at the Main Company Number, Department, and Individual levels.

When a user places a phone call, identifiers, including the caller's company or department name and the phone number, are sent to the recipient and displayed on their call display or screen as the call arrives.

Spam calls and telemarketers are often listed as unknown or blocked calls. Caller ID identifies these calls so you can screen them or send them to voicemail.

Incoming call from customer service

While people won’t answer a call or text message from an unfamiliar phone number and area code, they will answer a customer service call from a company they know. Dialpad’s Caller ID feature allows you to provide the people you’re calling with important information like company name or department information before they answer the phone.

Caller ID admin features

Whether you have a small business phone system or a hyper-advanced enterprise phone system, it should give you flexible administrator options for caller ID. With Dialpad, for instance, administrators can easily enable caller ID permissions to specific teams and users, allowing them to make calls from different numbers, depending on the reason for the call or who they’re calling—all from the online dashboard.

👉 Dialpad tip:

You can always opt to dial *67 before your recipient's number to block your caller ID or *87 to unblock it.

Browse Dialpad's plans:

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Find the right plan for you




$23 USD if billed monthly

  • Unlimited calling
  • Unlimited Ai Meetings for up to 10 participants
  • SMS, MMS & team messaging
  • AI-powered call & voicemail transcriptions
  • Google Workspace & Microsoft 365 integrations
  • Real-time analytics & reporting
  • Web & chat support
  • Pro



    $35 USD if billed monthly

    All the value of the Standard plan, plus:

  • 24/7 live agent support
  • CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
  • Microsoft Teams integration
  • 10 office locations
  • Multiple phone numbers per account
  • Open APIs & Webhooks
  • Global SMS capabilities
  • Local number support in 70+ countries
  • 25 ring groups (departments)
  • Enterprise

    Contact us

    All the value of the Pro plan, plus:

  • 100% uptime
  • Unlimited office locations
  • Unlimited ring groups (departments)
  • Dial-by-extension
  • Integrations with leading SSO providers (Okta, OneLogin)
  • Azure AD SSO integration
  • Data retention policies
  • Priority live agent support