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Local phone numbers

A local phone number gives your business a local identity even if you’re not in the physical area. With Dialpad, you can get set up with a virtual local number in minutes—and enjoy the benefits of a feature-rich unified communications platform as you do it. Try it out with a 14-day trial! It takes just a few minutes to sign up and you'll be set up with a virtual phone number!

What is a local phone number?

A local phone number is a telephone number with an area-specific dialling code. Local phone numbers in London, for example, begin with 020, while in Birmingham, the code is 0121.

But why is having a UK local phone number so important for your business? Well, it’s simple—customers prefer to support local companies.

Local businesses feel trustworthy, and their primary agenda is to serve the needs of the local community. A community that feels seen and heard by a business is likely to stay fiercely loyal to them through the good times and the bad.

With Dialpad, you can get a local small business phone number in just a few minutes and a bunch of other robust business phone and communications features.

What you get along with a local phone number

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A unified communications platform

Even with Dialpad's most basic plan, you get a robust communications platform that includes phone calls, video meetings, and team messaging, all in one desktop and mobile app.

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Live transcriptions

Dialpad's artificial intelligence, called Dialpad Ai, is built by our own team from the ground up. What does it do? Not only does it transcribe calls—in real time—it also helps contact centre teams in particular with Real-Time Assist (RTA) cards and keyword tracking in conversations.

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Easy call forwarding

Forward your calls to your mobile phone, your colleague, another department, or even a landline. With Dialpad, you get a maximum of five call forwarding numbers.

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Custom call routing

No more waiting for an IT team to change your settings. With Dialpad, you can make changes to your IVR and routing on your own, in minutes, right in your online dashboard.

Every Dialpad plan comes with a local business number

Dialpad's plans start at $15 per user per month, and comes with a local phone number included, along with unlimited calling in your country, the US, and Canada—and also unlimited SMS in the US and Canada, among a ton of other features. Sign up for a 14-day trial to try it yourself!

The benefits of getting a local phone number

Increases customer service performance

Providing a great customer service experience should be your number one priority. A local business phone number gives customers direct access to your customer service team in a way that feels personal and secure.

With a unified communications platform like Dialpad, you get so much more than just a local phone number. An IVR system, for example, lets customers self-direct their call to the agent with the most availability or best able to help them, increasing first-call resolution rates. Call forwarding, too, ensures that customers can always get through regardless of where you—or whoever they need to contact—are.

With all of these features and more, you can position your brand as a reliable business that strives to support the demands of local customers.

Improves credibility of and trust in your business

We tend to associate our local area code with trust and credibility. This is because our local taxi company, our dental surgery, our favourite takeaway, and our nan’s house all share the same familiar dialling code prefix. So geographic numbers that seem familiar to us automatically seem more trustworthy.

On the other hand, we instinctively associate unfamiliar area codes with nuisance calls and spam. Even if they’re a totally legitimate business, we’re still wary of calling a business that has an unfamiliar number or answering calls from numbers with unfamiliar dialling codes.

So, if your sales team tries to contact a Newcastle resident with, let’s say, a London or Manchester phone number, they’re probably not going to get an answer once potential customers see the outbound caller ID.

When your business has a local phone number, you immediately increase how much your customers trust you. Your local marketing campaigns will be more successful simply because customers recognise your area code and won’t be hesitant to make and receive calls.

More affordable and cost-efficient

Instead of setting up a physical office in every area you desire a local presence, virtual local phone numbers give you that presence without the need to move a muscle.

With a virtual phone number, remote workers and virtual offices can have a local identity even if they’re on the other side of the world. This enables businesses to target multiple locations without the extortionate costs of setting up a brick-and-mortar office.

And don’t forget the cost benefits that your customers get when making inbound calls to you! Without the fear of incurring long-distance fees from ringing international phone numbers, they can make calls to you with peace of mind.

Boost your business communication system with a virtual local phone number

Virtual phone numbers give you the ultimate freedom to make business calls from anywhere, anytime, and on any device you want. Boost your remote work capabilities and your local presence by getting an online local phone number for your UK business phone system today. You can even sign up for a 14-day free trial!

FAQs about local phone numbers

How does an online local phone number work?

An online local phone number is a business phone number that isn’t tied to your physical landline, any one smartphone, or even a specific geographic location.

Instead, it’s attached to your business account, which means that your number isn’t tied to a physical location or device. Because of this, you can make calls using a local phone number without needing to be in the area.