Call park
Handle busy phone lines as a team. Dialpad's call park feature moves a call to a shared "parking lot" where any teammate can pick it up from another phone. Try it free with Dialpad Connect or watch a demo to get started.
What is call park?
Call park is a business phone system feature that places an active call on hold in a shared "parking spot" so another team member can pick it up from a different phone or device. Parking a call frees up your line right away, and the caller stays on hold until a teammate takes the call.
You'll find call parking in many business phone systems and unified communications platforms. It's especially useful for front desks, offices, and department teams that share responsibility for answering calls, such as a reception desk that answers a call and parks it for someone in another room.
Call park vs. hold
Call park and hold both pause a call, but they work differently:
Hold keeps the caller connected to your line. Only you can take them off hold, and your line stays tied up until you do.
Call park moves the caller off your line into a shared parking spot. Anyone with access to that spot can pick up the call from their own phone, and you're free to take another call right away.
In short, hold is for pausing your own conversation, while call park is for handing a caller to a teammate without a formal transfer.
Call parking in Dialpad:
More efficient than holds
Once you answer a call, just select Park. Dialpad places the call in the Parked section of your Main Line inbox, and you're free to take the next call while a teammate picks it up.
Park calls for your department
Departments can park calls on their own line, too. When you park a call, you choose which department line to park it on, and it appears in that department's inbox for teammates to pick up. Each office main line and each department line can hold up to 50 parked calls at a time, and only operators in that office or department can see them.
No more voicemail dead ends
With call parking, callers wait for an available teammate instead of being sent straight to voicemail. If you do get voicemails, Dialpad transcribes them so you can scan messages quickly instead of listening to each one.
Set a maximum hold time
A parked call won't wait indefinitely. The line's maximum hold time sets how long a call can stay parked before it's answered. If no one picks it up in time, the call routes to the line's fallback option, so callers don't get stuck in a loop.
Work from any device
Park and pick up calls from the Dialpad app on desktop and mobile, in your web browser, or from supported desk phones.
How to park and pick up a call in Dialpad
Call parking is available for all Dialpad users. If it isn't on your plan yet, Dialpad's Customer Care team can help add it.
From the Dialpad app
To park a call:
During an active call, select Park.
If you belong to a department, choose the main line or department line to park the call on.
Dialpad places the call in that line's Parked section, ready for a teammate to pick up.
To pick up a parked call:
Open the Parked section of the main line or department inbox.
Find the caller. You'll see their caller ID, who parked the call, and when.
Select Take call to connect with the caller.
From a desk phone
Steps vary slightly by model:
Yealink T series: Press Park during an active call. To pick up a parked call, press More > Parking, select the call, then select Unpark.
Poly VVX OBi series: Press Hold, then the Park soft key. To pick up a parked call, press the More soft key, select Parked Calls, then press Unpark.
Admins can set up the details, such as maximum hold time and fallback routing, following the Help Center steps for parking a call on your main line and call parking on desk phones.
Keep calls moving with call park
Whether you run a small office or a large organization with many departments, call park helps your team share incoming calls without tying up lines or sending callers to voicemail. It works alongside other call handling features in Dialpad, like simultaneous ring, call transfer, and call forwarding, so calls reach the right person wherever they are.
As call volume grows, an AI receptionist can add another layer of coverage, answering calls when no one on your team is free and routing callers to the right person.
Try call parking free
Sign up for a 14-day free trial of Dialpad Connect to get a business phone number and start parking calls today.