Head of Agentic Sales Engineering
As the Head of Agentic AI Sales Engineering at Dialpad, Nick leads a team of trusted advisors that enable clients to revolutionize how the Dialpad Agentic AI platform can transform their CX vision and strategy. He has extensive experience in both the UCaaS and CCaaS space, building high performing teams focused on customer success. Having worked across multiple industries, including healthcare, financial services, retail, public sector, higher education and federal, he brings a broad cross-industry perspective that fosters innovation and transformative solutions. Nick is passionate about leveraging technology in new, cutting edge ways that empower customers to achieve their desired business outcomes.
LinkedIn
From customer service to sales to HR, enterprise companies are using Agentic AI to automate complex, multi-step workflows at scale. Learn what to do next.
Head of Agentic Sales Engineering
Learn how agentic AI improves customer service resolution by autonomously diagnosing issues, taking action, and reducing escalations.
Head of Agentic Sales Engineering
Learn how AI voice agents are transforming contact centers. From customer experience to agent efficiency & what this shift means for call center service teams.
Head of Agentic Sales Engineering
For decades, customer experience analytics have been designed for reflection. Interactions end, data is collected, reports are generated, and teams review what went wrong—or right—after the moment has passed. Dashboards explain why customers were frustrated, where agents struggled, and which issues escalated.
Head of Agentic Sales Engineering
For years, AI in customer experience has been evaluated through benchmarks: accuracy scores, response times, and model rankings tested in controlled environments. These metrics helped teams compare early models and track technical progress.
Head of Agentic Sales Engineering
For years, CX leaders were told that a "best-of-breed" stack was the safest path. One system for the contact center. Another for analytics. A third for automation.
Head of Agentic Sales Engineering
