Jen Jackson

VP of Customer Experience

Customer sentiment analysis Feature
Call deflection: What many contact centers get wrong, and how to do it right

Jen Jackson

VP of Customer Experience

Customer service objectives feature
Customer service objectives: 8 essential goals that span the customer journey

Jen Jackson

VP of Customer Experience

Customer interaction guide feature
An in-depth guide to customer interaction management

Jen Jackson

VP of Customer Experience

Ai customer service Feature
How AI is redefining the future of customer service

Jen Jackson

VP of Customer Experience

Call center vs contact center Feature
What are the differences between a contact center and call center?

Jen Jackson

VP of Customer Experience

23 Proactive customer service Feature
Proactive customer service: What is it and how can you implement it?

Jen Jackson

VP of Customer Experience

Customer engagement software Feature
The top 15 key customer engagement metrics to measure (but you don't always need them all)

Jen Jackson

VP of Customer Experience

25 Inbound calling Feature
Inbound calling: 6 tips for managing it—while providing a good agent experience

Jen Jackson

VP of Customer Experience

Customer engagement software Feature
The 13 best customer engagement software for sales, support, and more

Jen Jackson

VP of Customer Experience

Bpo Feature
BPO contact centers: How they work, and how to outsource effectively

Jen Jackson

VP of Customer Experience

1 Average speed of answer Feature
Average Speed of Answer (ASA) of calls: How do you track it?

Jen Jackson

VP of Customer Experience

2 Maintaining high service levels Feature
Maintaining high service levels: A guide for call centers

Jen Jackson

VP of Customer Experience

5 Managing remote teams Feature
The ultimate manager’s guide to managing remote teams: 12 tips

Jen Jackson

VP of Customer Experience

13 Call center outsourcing Feature
Call center outsourcing: Everything you need to know

Jen Jackson

VP of Customer Experience

Customer engagement software Feature
Customer engagement strategies: Tips, what to track, and more

Jen Jackson

VP of Customer Experience