Call Centers for the Modern Age

Empower your agents to create exceptional customer experiences.

patternCreated with Sketch.

Make smarter calls with VoiceAI

Get real-time conversation insights that help you improve customer service, sell more, and build better products.

Learn More

Voice

Clear Conversations

Outstanding customer service begins with outstanding call quality. Dialpad provides your agents with crystal clear HD audio on every call, on any device.

Home Hero Ui@2X
Dialpa Callcenter Integrations@2X 1
Actionable Insights

Real-Time Support

Ensure your customers get the service they deserve with tools that allow supervisors to listen in and provide agent support for calls in real-time.

Everything at a Glance

Provide supervisors with easy and instant views of service levels, call volume, and agent status with the real-time dashboard and alerts.

Dialpa Callcenter Analytics Copy@2X
patternCreated with Sketch.

"Dialpad has transformed the way we sell and service."

— Brendan Farrell, Director of IT at PlanGrid

Create Customer Experiences That Delight

Supervisor Support
Dashboard & Alerts
Administration
Integrations
Supervisor Support
Dashboard & Alerts
Administration
Integrations
patternCreated with Sketch.
patternCreated with Sketch.

Simple, Predictable Call Center Pricing

MONTHLY BILLING
YEARLY BILLING

Standard

$

USD

35
15
/user/mo*

Try Standard

3 Call Centers (Call Queues)

25 Agents per Call Center

  • Customizable IVR
  • Auto-Call Recording
  • Unlimited Inbound/Outbound Calls
  • 3000 Outbound Minutes Per Agent, $0.01/min additional
  • Longest Idle Routing
  • Round Robin Routing
  • Fixed Order Routing
SeeHide Features

Call Center Enterprise

CONTACT SALES

Talk to Sales

Unlimited Call Centers (Call Queues)

500 Agents per Call Center

  • Customizable IVR
  • Auto-Call Recording
  • Unlimited Inbound/Outbound Calls
  • 3000 Outbound Minutes Per Agent, $0.01/min additional
  • Longest Idle Routing
  • Round Robin Routing
  • Fixed Order Routing
  • Advanced Analytics
  • Agent Monitoring (Listen/Barge)
  • Real-time Dashboard
  • Custom Service Level Alerts
SeeHide Features
*Pricing does not include additional taxes, fees, and surcharges. To learn more, please contact our sales team.
Product Features
Customizable IVR
Auto-Call Recording
Unlimited Inbound/Outbound Calls
3000 Outbound Minutes Per Agent, $0.01/min additional
VoiceAI
Longest Idle Routing
Round Robin Routing
Fixed Order Routing
Number of Call Centers (Call Queues)
3
25
Unlimited
Number of Agents per Call Center (Call Queues)
25
200
500
Call Center Analytics
Agent Monitoring (Listen/Barge)
Real-time Dashboard
Custom Service Level Alerts
Customizable Greetings & Hold Music
International Numbers
Integrations including Salesforce, Zendesk, O365, G Suite
Call Waiting/Parking
Contact History
Admin and Reporting API
Messaging (SMS, MMS)
Visual Voicemail & Transcription
Place in Queue

FREQUENTLY ASKED QUESTIONS

How many queues are available within a call center?

It's a 1:1 ratio—every call center includes one call queue (hold queue) to filter your inbound calls to.

Is there a per minute charge for calls?

Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally, there is a inbound toll-free per minute fee of $0.02/min per Agent, per call center.

What integrations are available with call centers?

Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.

What coaching or monitoring features are available?

Call Centers by Dialpad offers coaching and monitoring features like Listen In, Barge In, and Take Over. Additionally with our VoiceAI add-on, Supervisors are able to see live sentiment analysis (how the overall call is going) and a real-time transcript of any call that they're viewing.

Do you support the whisper functionality?

We found that the whisper feature was more distracting than helpful (how can you pay attention to what your caller is saying with someone whispering in your ear?). Instead, we offer messaging between Supervisor and Agent so as to not distract from the most important voice on the call—your customers.

What real-time reporting do you offer?

Both Pro and Enterprise Call Center plans offer real-time dashboard with metrics for inbound vs outbound calls (compared to last 7 days), agent metrics, average wait time, etc. Additionally, Enterprise Call Center plans include Admin and Reporting APIs.

Let's Get Started

Connect your team with a platform that powers voice, video, messages and meetings across your existing devices

patternCreated with Sketch.