Ai Scorecards provide out-of-the-box templates so you can get started right away evaluating customer conversations, ensuring that all contact centres meet the criteria and standards of excellence established by your organization.

Join our Customer Success and Solution Consultant Team in this enablement session, where they’ll provide details on how to use Ai Scorecards and its benefits—particularly how it can help improve efficiency and allow QA staff to grade more calls than possible before, objectively and fairly.

Webinar highlights

• • Gain insights into QA's significance for call quality and how Ai Scorecards enhance QA workflows

• • Identify quality trends to track staff performance, direct coaching, and recognize top performers objectively

• • Understand how AI boosts efficiency, enabling QA staff to accomplish more with fewer resources

• • Engage in a live Q&A session where you can get all your questions answered

Webinar Schedule: Wednesday, May 15, 2024 @ 1:00 pm AEST | 3:00 pm NZST