CUSTOMER STORY

TED COLLABORATES FROM ANYWHERE WITH DIALPAD

DIALPAD + TED

TED, a media platform devoted to spreading new ideas, has over the last six years flourished into a global phenomenon. Behind the scenes, a lean IT team led by Sr. IT Manager Francil Richards was tasked with empowering TED’s globally distributed workforce.

THE DEPLOYMENT IN NUMBERS

LEGACY PBX CHALLENGES

Prior to Dialpad, TED relied on stationary desk phones that tied users to their offices. Aside from the issue of usability, TED faced the traditional challenges of an on-site PBX system: endless maintenance, constant requirements for extra IT manpower, and high costs. About 50% of TED’s employees—and 70% of the company’s engineers—also work remotely. “We have workers all over the globe. We needed a modern communications platform that could scale with us and bridge the gap between local and remote employees,” explained Richards.