Dialpad tech support and customer service

Self-service answers in the Dialpad Help Center

The Dialpad Help Center is the fastest way to find answers on your own, anytime. It includes guides, FAQs, and troubleshooting steps for both users and admins. Topics include getting started, admin settings, number porting, contact center configuration, integrations, workforce management, and security. Release notes show what's new in the product, and the Dialpad status page provides real-time service updates.

Live help from Dialpad Customer Care

When you need to talk to someone, you can contact Dialpad Customer Care directly from the Dialpad app by selecting Help and support, then Dialpad Customer Care. Because requests start inside your account, the support team has the right context from the first interaction. Available contact options vary by Dialpad Care plan.

Dialpad Care plans for every stage of growth

Dialpad provides support at the account level instead of tying it to individual licenses or products. That keeps coverage consistent as your organization uses more of the platform. Dialpad Care tiers are designed to match your team's size and complexity:

• Silver Care: Included for monthly and trial customers.

• Gold Care: Included for annual customers.

• Platinum and Platinum+ Care: Add-ons for organizations that need deeper technical engagement and proactive guidance. Platinum+ includes a dedicated Technical Account Manager.

Training to help your team get up to speed

Dialpad University offers on-demand courses that can help new users and admins learn Dialpad faster and get more out of features they already use.

Support built on one platform

Dialpad developed its UCaaS and CCaaS products natively on a shared foundation. Calling, messaging, meetings, and contact center work therefore share one app and one set of customer data, rather than being packaged from separate products. That shared foundation can make it simpler to get help across your communications instead of across disconnected tools.

Built for your customer experience

Dialpad is an AI platform for customer experience. It brings business calling, Dialpad Support for contact centers, and Dialpad Resolve, Dialpad's AI agents for voice and digital interactions, together in one place. Every customer conversation can then become insight your teams use to make better decisions.