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Dial-by-name directory

Dialpad's dial-by-name directory feature makes it easy for your callers to route themselves to the person they’re trying to reach. Book yourself a product tour to see how easy it is to set up!

What is a dial-by-name directory?

A dial-by-name directory is a feature that lets your incoming callers route themselves to the correct person or extension by searching for the name of the call recipient on their phone's keypad.

Reach the right person

With Dialpad's dial-by-name directory feature, your callers can quickly type in the name of the person in your company that they’re trying to reach and have that call go straight to their extension—no receptionist needed.

Save time and reduce unnecessary interruptions so that everyone can focus on doing what they do best.

How to set up a dial-by-name directory

An admin can easily set up the dial-by-name directory on Dialpad at either the Main Line level or the Department level, depending on your business structure, workflows, and how many employees you have.

Setting up a dial by name directory in dialpad

How the dial-by-name directory works

When someone calls your Main Company Number, they'll be prompted to search for the name of the person they’re trying to speak with.

The caller can then use their keypad to search for that person’s first name using the numbers that correspond to certain letters (like 2 = ABC, 3 = DEF, etc).

If that name belongs to more than one person in the organization, the dial-by-name directory function will list all your team members with that name so the caller can choose the right person.

Need a dial-by-name directory for your business?

Sign up for a 14-day free trial to try it out! It takes just a few minutes, and you'll be set up with a virtual business number too.

What else do you get with Dialpad?

The dial-by-name feature comes included with every Dialpad plan (starting at $15 per user per month)—but you get a lot more than that, even with the most basic plan:

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Unlimited calling

Yep, even on Dialpad's least expensive plan, you get unlimited calling in your country, the US, and Canada.

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Fully unified communications

And you get not only free unlimited video meetings, but also unlimited SMS messaging in the US and Canada too—all from Dialpad's beautiful desktop or mobile app.

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Simple call routing

Want to make changes to your routing options? You don't have to contact a third party provider or wait days or weeks for changes to go live. Make changes yourself, right in Dialpad's intuitive dashboard.

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Call forwarding

With Dialpad, you can set up five call forwarding numbers so that you never have to miss a business call again. Forward to your cell phone, your colleague, an office phone or landline—whatever you want.

Try it now!

Dialpad's more than a business phone system. If you need a way to make phone calls, send instant + SMS messages, have video meetings, and more—all in one convenient place—sign up for a free trial to try it out!

Frequently asked questions about dial-by-name directories

How does a dial-by-name directory work?

When someone calls your business, they’ll be prompted by a recorded message on the phone menu to search for the person they’re trying to reach by spelling their name using the alphanumeric keypad.

Que se passe-t-il lorsque plusieurs personnes portent le même nom et qu'un appelant souhaite joindre l'une d'entre elles ?

What happens if the call recipient doesn’t answer the phone?