Customers expect brands to recognise context, resolve issues quickly, and make it easy to buy-while retailers manage thin margins and fragmented systems. Agentic AI changes the equation by turning insight into action. Instead of static dashboards and offline analysis, AI agents guide customers through the buying journey in real time, automate routine service interactions, and surface the right next step for sales and support. Combined with a modern communications platform, this creates a continuous execution layer across voice, chat, and digital channels. In this Agentic Lab, we’ll map where Agentic AI fits in the retail lifecycle, share live examples from sales and CX workflows, and outline practical guardrails for security and governance.
Ordre du jour
What Agentic AI means for modern retail and why it matters now
How AI agents guide customers and influence buying decisions in real time
Practical retail use cases: from service automation to revenue optimization
Integrating Agentic AI into existing systems with security and governance in mind
Durée
60 minutes
Emplacement
Online
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