NovelVox helps financial service organizations connect customer conversations with the systems and workflows that drive real service outcomes. In FIS Horizon-related environments, NovelVox’s public platform positioning supports a strong Dialpad-friendly story: bring context into the conversation, reduce agent effort, and make service interactions feel more seamless across voice, chat, and self-service channels. Instead of relying on disconnected tools, teams can work from a more unified experience that supports faster responses and smoother handoffs. NovelVox also highlights support for AI, IVR, and digital engagement, helping institutions create consistent journeys whether a customer starts with automation or reaches a live agent. For marketplace audiences, the value proposition is easy to understand and easy to sell: modernize service delivery, give agents the context they need, and connect cloud communications to the systems customers depend on most. The result is a more responsive, efficient, and customer-friendly engagement model.

Key Features

• Platform-level connectivity that links customer conversations with core financial workflows
• Dialpad-friendly orchestration for context-rich voice and digital service experiences
• Real-time backend data access to support faster, more informed interactions
• Unified desktop experience for more efficient customer-service handling
• Consistent context across voice, chat, self-service, and assisted channels
• Workflow actions executed directly inside the service journey
• Support for AI, IVR, IVA, and chatbot-led engagement models
• Reduced manual follow-up through automated logging and workflow updates