NovelVox helps dealerships create a more connected customer experience by bringing CDK data, communications, and workflow actions into one streamlined agent workspace. Paired with Dialpad, the integration story becomes especially compelling: customer conversations can be supported with real-time vehicle, service, and appointment context, helping teams respond faster and move naturally from inquiry to action. Whether the goal is scheduling service, confirming appointments, or updating customer information, NovelVox makes those tasks easier to complete without forcing agents to jump between systems. The result is a more modern dealership experience that feels responsive to customers and more efficient for staff. NovelVox also highlights omnichannel engagement, embedded telephony controls, and guided workflows, which make the solution well suited for high-volume service teams. For marketplace audiences, the message is simple and strong: connect communications with dealership operations to improve service quality, speed, and consistency at every touchpoint.

Key Features

• Connected dealership workspace that brings conversations, customer data, and service workflows together
• Real-time visibility into customer, vehicle, service-history, and appointment information
• Bi-directional workflow support so teams can update records without leaving the desktop
• Faster service scheduling and appointment confirmation during live interactions
• Embedded telephony controls for a more seamless Dialpad-adjacent agent experience
• Omnichannel engagement across voice and digital customer touchpoints
• Automated interaction logging to reduce manual after-call work
• Guided dealership workflows that improve speed and consistency
• Role-based access, SSO, and governance features for operational control