Compassionate Scaling: How Elise Buie Family Law Group uses Dialpad to grow smarter

At Elise Buie Family Law Group, supporting families isn’t just about providing legal services—it’s about helping people navigate life’s biggest transitions with compassion, creativity, and confidence. 

The Seattle, WA-based firm specializes in family law and estate planning, guiding clients through everything from divorce to future planning. But rapid growth has brought new challenges in scaling a nationwide business while maintaining their distributed team’s focus on education and emotional intelligence.  

We spoke to Bri Laverdure, Marketing Director at Elise Buie Family Law Group, about how Dialpad is helping to understand how their company faced these growth challenges head-on.

Growing pains equaled a need for change

Operating as a remote-first firm, the Elise Buie team is spread across the country, with staff based everywhere from Seattle to Atlanta. That flexibility helps them meet families where they are—literally and emotionally. 

But as the firm has grown, so did its call volume, to an average of  around 30 new inquiries a day. As they set their sights on bigger growth goals, the risks of sticking with limited tools were clear.  With their existing communications platform,  understanding why prospective clients didn’t move forward meant manually reviewing every call—a time-consuming process that no growing firm could sustain. And without a clear view into call patterns or the quality of legal client conversations, coaching their client care team to improve customer experiences became even harder.

To keep up with demand and support ambitious growth goals while maintaining the empathetic service that is the company’s trademark, the team needed better visibility into every conversation, faster ways to coach their client care coordinators, and tools to help them spot trends before opportunities slipped through the cracks.

“Without a better solution,” Bri says,”we risked lost leads, missed calls, and a harder time coaching and scaling our team.”

That’s where Dialpad came in. 

Reliable, scalable communications with Dialpad

When it came time to choose a new communications platform, Dialpad offered everything Elise Buie Family Law Group needed. From real-time Ai Transcription and sentiment analysis to seamless integrations with HubSpot and Clio, Dialpad was a modern, easy-to-use solution that could grow alongside Elise Buie.

“Dialpad offered everything we were looking for—and more,” Bri shared. 

Rolling out the new platform was a smooth process, which made it easy to onboard new hires and keep operations running without disruption. 

Today, Elise Buie receives 30 inbound prospect calls a day on average. Ai Transcription and sentiment analysis help client care coordinators (CCCs) quickly determine any patterns or objections in those calls.  

Dialpad helps the team easily figure out why prospects aren’t converting into customers—so they can turn any missed opportunity around and convert more customers in the future.

With better call visibility, smarter workflows, and tools designed to scale, the team finally has a communications platform that matches their ambitious goals.

Transforming client conversations with Ai insights

With high call volumes coming in every day, the team at Elise Buie Family Law Group needed a faster way to understand what was happening on calls—and why some prospects didn’t move forward. That’s where Dialpad’s real-time transcription, sentiment analysis, and call recording features made an immediate impact.

Instead of manually listening to every call, the team can now use Dialpad Ai to scan transcripts, spot objections, and understand patterns at a glance. “It’s been a game changer to quickly figure out why a client didn’t schedule a consultation,” says Bri. “We can immediately see if cost was a concern, if there was a fit issue, or something else—and then adjust our messaging or follow-up strategy.”

With Dialpad, reviewing calls and coaching CCCs is no longer a guessing game. It’s a data-driven process that saves the team an estimated three hours per day, freeing them up to focus on improving the client experience and driving growth.

Streamlining operations and scaling sales

Dialpad didn’t just transform client conversations—it also gave Elise Buie the insights they needed to run their business smarter.

With built-in call analytics, the team can now easily track call volumes, peak times, and staff phone time—and use these insights to reorganize their sales operations and ensure they have the right coverage when inbound calls spike.

“We have a much more strategic understanding of our call operations now,” says Bri. “It’s easier to see patterns, adjust staffing, and monitor how our CCCs are handling client care handoffs.”

Instead of guessing where bottlenecks were happening, the firm can now spot them early, and make proactive improvements to keep delivering an exceptional client experience.

Looking ahead: HubSpot integration and real-time assist

Elise Buie Family Law Group isn’t slowing down—and neither is their use of Dialpad.

As they continue growing, the team is excited to lean even more into Dialpad’s integrations, especially with HubSpot, to streamline client communications and sales workflows even further. They’re also exploring ways to use real-time assist features to help new team members ramp up faster and ensure more consistent client conversations.

For a firm focused on innovation and compassionate service, having a scalable, flexible communications platform is key.

“Dialpad isn’t just a phone system—it’s a platform that grows with us,” says Bri.

We can’t wait to see Elise Buie Family Law Group support more families, more efficiently, every step of the way.