Computer screen showing Dialpad's virtual phone system user interface
Designed for hybrid work

Virtual phone system

Dialpad is more than a virtual phone system. It’s a unified communications platform that allows you to talk, message, and video call in one convenient place. Want to upgrade your virtual business phone system to a VoIP platform? Sign up for the free trial to get set up with a virtual phone number.

What is a virtual phone system?

A virtual phone system (aka a VoIP system) is a business phone setup that allows you to make calls over the internet. This type of system allows you to transmit voice and other communications over the web via a desktop app, mobile device or sometimes even in a web browser. It’s commonly used in place of a conventional telephone system.

Businesses may wish to use a virtual communications system for video conferencing, messaging with team members, sending SMSs, making and receiving calls, and more. This can make the communications process smoother internally between colleagues and externally with clients.

Dialpad is a fully-fledged unified communications platform that works across all mobile devices and desktop apps. That means you get a virtual phone system and a whole lot more besides.

How Dialpad’s virtual phone system works

Virtual phone systems are designed to give you everything you need for business communications, minus the clunky hardware.

Dialpad is more than just a phone system though—it’s a fully integrated UCaaS (Unified Communications as a Service) platform with a phone system built in. It makes it possible to make and take phone calls via the internet with no landlines needed, and also allows you to talk, message, and meet virtually all in one place.

The system is cloud-based, which means you don’t need any IT equipment squashed away in a closet or room in your office. You can also quickly and easily set up virtual phone numbers, including international and local numbers and vanity numbers.

Thanks to the flexibility Dialpad provides, distributed teams are freed from their desks and empowered to communicate from anywhere.

Dialpad: More than a virtual phone system for business

Screenshot of sending an SMS text message from Dialpad's desktop app

Talk, message, and meet in one app

Beyond voice calls, Dialpad also gives you video conferencing, SMS/MMS text messages, instant messaging, and more (even on the least expensive plan!)—all in one platform. All you need is an internet connection.

Screenshot of joining a video conference from Dialpad's Android app

Plays nice on any device

Dialpad's softphone apps work across iOS, Android, PC, and Mac. Just download it onto your computer, or mobile device to work from anywhere. (And yes, it's compatible with desk phones and office phones, too.) No more being tied to your desk. You can make outgoing calls and take inbound calls on your smartphone, at your home office, or even from the beach.

Screenshot of adding a phone number from Dialpad's virtual phone system dashboard

Flexible pricing

Traditional phone systems can be expensive. You need to install costly hardware and you have to plan—and pay—for future capacity. Dialpad needs no hardware and has different tiers in its monthly plans, so your phone system can grow and scale with your business (perfect for startups and new business owners).

Screenshot of Dialpad's call routing options

Customisable call routing

Need to set up call transfers to other departments or even to voicemail or an auto attendant? What about setting up call routing for when you get business calls outside business hours? With Dialpad, you can manage that whole workflow easily right in your online account.

Screenshot of setting up a phone number in Dialpad

Business phone numbers on-demand

Get a new phone number with just a few clicks in your online account. Just choose phone numbers with area codes that are convenient for you and your customers. (This is great for sales teams that call prospects frequently, since having a local number in the caller ID can boost pick-up rates.)

Want to try a virtual phone system that's more than a phone?

Sign up for a free 14-day trial to take Dialpad for a spin, or take a self-guided interactive tour of the app first!

👉 Did you know?

Built on a unique dual-cloud architecture, Dialpad's VoIP technology gives you excellent call quality, no matter where your offices are located. (It also guarantees 100% uptime on the Enterprise plan.)

Screenshot of Dialpad's Salesforce integration automatically populating a call's details

Integrations with your favourite tools

Chances are, your business is using other software like CRMs, ticketing tools, and Google Workspace or Microsoft 365. If your phone system integrated with those tools, you’d be able to do things like make phone calls from inside your Salesforce dashboard and create a Google Calendar invite with a conferencing link automatically populated in there!

Screenshot of a list of call recordings in Dialpad

Call recordings

Record calls automatically or, if you’re in a highly regulated industry, toggle recording on and off as you need. With Dialpad, you can record calls and access these in the app to make sure you’re complying with regulatory requirements, maintain call quality, train staff, and more.

Screenshot of Dialpad Ai transcribing a phone call in real time

Built-in AI

Dialpad Ai can also transcribe your calls in real-time, pick out keywords and terms so you can track how frequently they come up (like competitor names), and more.

Screenshot of Dialpad's IVR analytics

Easy call management

Manage incoming calls efficiently with call routing options, IVR and an auto attendant. With Dialpad, callers can even route themselves to the best team or individual and find the information they need without burdening your team. Need more than two people on a call? Dialpad lets you launch conference calls from any device.

Screenshot of a list of visual voicemail transcriptions in Dialpad

Voicemail transcription

Set up a custom greeting, listen to your voicemail messages, and get voicemail transcriptions emailed to your inbox, so even if you’re stuck in meetings all day, you can still catch up by reading your voicemails. (Did we mention you can easily forward messages, too?)

Browse Dialpad's plans:

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Find the right plan for you




$23 USD if billed monthly

  • Unlimited calling
  • Unlimited Ai Meetings for up to 10 participants
  • SMS, MMS & team messaging
  • AI-powered call & voicemail transcriptions
  • Google Workspace & Microsoft 365 integrations
  • Real-time analytics & reporting
  • Web & chat support
  • Pro



    $35 USD if billed monthly

    All the value of the Standard plan, plus:

  • 24/7 live agent support
  • CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
  • Microsoft Teams integration
  • 10 office locations
  • Multiple phone numbers per account
  • Open APIs & Webhooks
  • Global SMS capabilities
  • Local number support in 70+ countries
  • 25 ring groups (departments)
  • Enterprise

    Contact us

    All the value of the Pro plan, plus:

  • 100% uptime
  • Unlimited office locations
  • Unlimited ring groups (departments)
  • Dial-by-extension
  • Integrations with leading SSO providers (Okta, OneLogin)
  • Azure AD SSO integration
  • Data retention policies
  • Priority live agent support
  • How to choose the right virtual phone system for your business

    Does it fit your current business needs?

    When it comes to choosing the right setup for your business, whether you’re looking for an enterprise phone system or something a bit simpler, you need to ensure it suits your current business needs.

    You’ll likely need features such as call recording, call routing, integrations with your current CRM and hold music. Dialpad can provide all these essential features and more.

    What’s more, you may be looking to grow your small business in the years to come, whether that's by expanding to new locations or hiring more employees. So, choose a provider that can grow with you!

    How secure is the virtual phone system?

    Security is one of the most important factors to consider when comparing VoIP providers. Research whether they have a solid history or have experienced data leaks in the past.

    Expect your provider to offer encryption as standard. This way, your personal information is protected whenever you make a call or send a message. Communications across Dialpad applications, for example, are encrypted using TLS and application data. This applies both to calls over our VoIP network and in transit web requests.

    What are the legalities, such as SLAs?

    If the internet connection lags, so does voice quality functionality. SLAs are a way of making sure you get reliable service from your virtual phone provider.

    After all, a business needs a reliable system with minimum downtime to keep customers and prospects happy. Consider SLAs when looking into your next business phone service provider to ensure you’re getting a platform you can rely on and maximum uptime.

    Is it easy to deploy?

    It’s not always easy making the switch to an entirely new system. In fact, some virtual phones can take weeks—or even months—to get started with. So, check what the set-up process is like when looking into a new virtual office phone system for your business.

    With Dialpad, the set-up is quick and painless. You can also assign new users, give them phone numbers, sync them with the right tools, and have them up and running in minutes.

    Do reviewers approve?

    It’s a good idea to check this when searching for a new system. It’s beneficial to read reviews on platforms such as Trustpilot and G2. If you can’t find the provider you’re considering on one of these websites, that in itself is a red flag.

    By reading reviews, you get an honest overview of the company, including the good, the bad, and the ugly.

    How much does it cost?

    It’s in your best interests to look for a budget-friendly VoIP provider that works for you, no matter your business size.

    Before you sign on the dotted line with a VoIP company, ensure you’re getting a good deal. Consider price matching with other similar providers offering the same features to see if you’re choosing the right option.

    There are some VoIP providers that have two costs attached to them: One the subscription charge for the software and another for call rates.

    The best virtual office phone system providers tend to offer a simpler pricing model like Dialpad. This can be beneficial for businesses because you know your VoIP costs upfront and won’t be hit with any unexpected call charges.

    If you make a higher volume of calls, you’ll almost certainly want to opt for a subscription, but ask the providers you’re considering to let you know the cost of bundles and per-minute calls anyway so you can compare.

    Also, always take advantage of free trials. These will give you the best indication of whether the software on offer is a good match for your business.

    Does it have the customer support you need?

    No matter how reliable your business virtual phone system may be, it’s inevitable you’ll encounter some technical issues along the way. You need to ensure any potential VoIP provider offers the customer support you require. Be sure to ask if this is included or incurred as an extra charge.

    You should also check the provider’s availability. Are they around 24/7 or is their availability more limited? If support hours are restricted to working days and business hours, such as nine to five, this may not be useful to you.

    You need to consider the level of support given during the set-up process, too. Will they ensure your network has enough bandwidth before implementing their VoIP solution? Poor internet access may cause problems in the future.

    Set up your virtual phone system in Australia today

    Get started with a virtual phone system for your business today! Contact Dialpad now to find out more about how we can help improve and enhance your business communications with our holistic UCaaS platform.

    See how easy it can be to set up a virtual phone system

    Book a demo and we'll show you, or take a self-guided interactive tour of the app on your own first!

    FAQs about virtual phone systems

    Should I use a free virtual phone system?

    A free virtual phone system can bring many benefits, but a paid version is more likely to provide the advanced features your business needs to run efficiently. While a basic package will help you stay connected to employees and customers and work remotely, the benefits of virtual phone systems on paid plans are that they typically include multiple users, more locations, and unlimited calls.

    How do I onboard a virtual phone system?

    Is it really necessary for my small business to have a virtual phone system?

    Is a virtual phone system the same as PBX?

    Can I use the phone numbers I want?

    Can it be used at home?