Contact Center Operations
Omnichannel contact center: The practical guide
Austin Guanzon
Customer Support Manager - Tier 1
Back to BlogContact Center Operations
Contact Center Operations, Sales
How a call center dialer can help you close more deals
Learn all you need to know about call center dialers, including the main types, which might suit you, and how to get the most from them.
Shabnam Kakar
Senior Content Marketing Manager
Contact Center Operations
State of the Contact Center 2025
Discover insights from over 600 contact center professionals on the future of AI, efficiency, and customer experience in Dialpad’s State of the Contact Center 2025 report.
Hilary Burcell
Product Marketing Director
Contact Center Operations, Artificial Intelligence, Customer Support + Experience
Top contact center automation tools transforming customer service
Learn how to transform customer service with top contact center automation tools. Explore cloud solutions, AI chatbots, intelligent routing, and analytics.
Patricia Macapuno
SEO Outreach Specialist
Contact Center Operations
Guide to inbound call center software: Top 15 solutions compared
Looking for the perfect inbound call center software? Compare the top options in our comprehensive guide and find the right fit for your business needs.
Contact Center Operations
Call center coaching: Beginners vs tenured managers
Call center coaching is the process of providing advice, information, and feedback to agents to help them improve their interactions with customers.
Jen Jackson
VP of Customer Experience
Contact Center Operations
Five9 alternatives: The top 8 contact center platforms
What are the best Five9 alternatives for contact center platforms? Read now for a deep dive into 8 of the top alternatives for contact center teams.
Chris McCarthy
Senior Product Marketing Manager - Dialpad Support
Contact Center Operations
Guide to call center benchmarking: Industry benchmarks and best practices
Dive into our detailed guide on call center benchmarks by industry and the best practices to help enhance your call center's performance.
Dulce Ramirez
Director, Tier 1 Support and Development
Contact Center Operations
The top 12 contact center software solutions ranked by ease of use
Looking for the best contact center software? Check out our comparison of the top 12 solutions to find the right fit for your business needs.
Contact Center Operations
The 8 best CRM call center software, ranked
Searching for the best call center CRM software? Check out our 2025 rankings and find the perfect solution to boost your call center's efficiency.