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Contact Center Operations, Artificial Intelligence
Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring
Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases.
Contact Center Operations, Artificial Intelligence
AI self-service: Common pitfalls to avoid
There’s lots AI self-service can do for you—this guide explores further, including the main benefits, metrics to measure, and some AI self-service best practices.
Grace Lau
Director of Content
Contact Center Operations
How to deal with high volume calls: A guide for businesses and contact centers
High volume calls can be a problem if your business orcontact center isn't prepared. Learn the causes of high volume calls—and how to manage them.
Jenn Reiner
Product Marketing Lead, Onboarding & Ecosystem
Contact Center Operations, Artificial Intelligence
Dialpad AI: What are your customers asking about on calls?
See how Dialpad's phone & contact center platform automatically logs questions that come up on customer + prospect calls with Dialpad AI.
Catherine Nazareth
Associate Product Manager, AI
Contact Center Operations, Artificial Intelligence
AI in CSAT: Inferred satisfaction from conversations without extra work
Use the industry’s first real-time AI CSAT model to automatically infer customer satisfaction on every interaction. Learn all about it. >>>
Dan O'Connell
Chief Ai & Strategy Officer
Contact Center Operations, Artificial Intelligence
The value of AI CSAT | Part 1: Find the truth
When you’re dealing with mountains of data, it’s not always easy to sift through the numbers and find the truth about your customer experience. Learn how AI CSAT can help. >>>
Dan O'Connell
Chief Ai & Strategy Officer
Contact Center Operations, Artificial Intelligence
The value of AI CSAT | Part 2: What we learned from MOS
MOS has been used for decades to compare the quality of phone calls. Here’s what we learned from MOS and where AI CSAT comes to play.
Dan O'Connell
Chief Ai & Strategy Officer
Contact Center Operations, Artificial Intelligence
Can AI help solve the biggest challenges with CSAT surveys?
Learn how AI CSAT helps solve one of the biggest challenges of gathering CSAT scores. >>>
Dan O'Connell
Chief Ai & Strategy Officer
Contact Center Operations
Comparing NICE CXone: 9 Alternatives for AI-Powered Contact Centers
Looking for alternatives to NICE? Explore the top competitors in the market to enhance your customer engagement and workforce optimization strategies.