Tim Porter, Senior Director, Product Management | Dialpad

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Senior Director, Product Management

Tim Porter

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Customer Support + Experience, Artificial Intelligence

NLP in customer service: How it’s used and where it’s going

Learn about what NLP (Natural Language Processing) is and how it’s used in customer service to coach agents in real time, uncover insights, and more.

Senior Director, Product Management

A contact center agent on duty

Contact Center Operations

How will ChatGPT impact the contact center?

Realistically, what can ChatGPT and generative AI actually do to help contact center teams? This article digs into the nuances.

Senior Director, Product Management