Maximize your call center's potential by focusing on customer experience (CX). Get practical advice to elevate your call center service and retain customers.
Dialpad's IVR builder allows businesses to make custom phone menus for customers with no coding required. Discover why the best IVR system is built right in.
Call tracking metrics can give you vital information about the efficiency and performance of your contact center. Check out which metrics you should be tracking.
Call escalation is when a customer passes from an agent to a supervisor. Learn how to handle, and to reduce the number of, escalated calls in your call center.
Inbound calling strategies are key to the success of your contact center. Check out 6 inbound call handling approaches to keep agents and customers happy
Are you making these common call center efficiency mistakes? Get the tips and tricks to optimize your call center in this guide from a Support team manager.
