A contat center agent using a mobile phone

Set your
teams up for
success with
Ai Coaching

Streamline onboarding, track performance, and build better customer experiences with our Ai Coaching Hub.

Loved by 30,000 customer across 140+ countries

Unlock team
productivity with
Ai Coaching Hub

Effective coaching

Improve agent and seller performance with call monitoring and immediate feedback.

Comprehensive metrics

Our Dialscore feature gives managers and supervisors a holistic view of agent and seller performance to help pinpoint areas for improvement.

Efficient QA processes

Streamline your QA process with Ai recommendations for all your call reviews

Two contact center agents at work

End-to-end customer satisfaction

Empower your team to deliver the best customer experiences at scale. With in-the-moment coaching for sellers and agents, it’s easy to train teams in real time and respond effectively to customer needs.

Screenshot of a dashboard showing a contact center teams performance

More efficient supervision

Dialpad's Ai Coaching Hub gives supervisors complete visibility into team performance through its leaderboard feature, making it easy to identify where additional training and resources are needed.

A female contact center agent using a mobile device

Streamlined coaching workflows

Bring all coaching activities into one place, so you can provide timely feedback and build better-trained, more cohesive teams. Managers can track CSAT scores, monitor average hold times, and track missed calls—all at a glance.

Ai features teams love

Real-time recommendations

Our Ai draws your attention to struggling agents during calls, so you can offer additional support in real time.

Customisable leaderboards

Track agent performance with customisable leaderboards, tailored to your specific needs.

Live calls widget

Get live recommendations on which ongoing calls you should monitor, allowing you to make live interventions and offer agents real-time feedback.

Completed calls widget

Dialpad Ai recommends which completed calls should be reviewed, streamlining the QA process for managers.

Robust metrics

'Dialscore' provides a comprehensive, data-driven view of agent performance, simplifying grading and enabling more targeted coaching.

Single source coaching

Whether you need to identify which agents need help or grade completed calls, Coaching Hub lets you manage all your coaching needs from a single interface.

Advanced Ai capabilities

Powered by Dialpad’s advanced Ai capabilities, Coaching Hub simplifies coaching workflows and helps deliver more effective training.

4B minutes of conversational data

Coaching Hub uses Dialpad’s extensive analysis of conversational data to deliver coaching recommendations with industry-leading accuracy.

More on Dialpad Ai

Uncover the full potential of Dialpad's Ai-powered solutions - delve into our resources for deeper insights.

Screenshot of Dialpads predictive Ai CSAT feature

The Power of Ai CSAT

Discover how Ai CSAT evaluation can transform customer service.

Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call

Streamlining QA with Dialpad

​​Learn how Dialpad's Coaching Hub can make your QA process more efficient.

Screenshot of Dialpads support analytics dashboard

Improving Agent Performance with Dialpad

Find out how Dialpad can help improve end-to-end agent performance.

Ready to level up your customer interactions?

Experience the power of Dialpad's Ai Coaching Hub.