Join Brenden Grech, Sales Engineer, ANZ at Dialpad, for an insightful session on how AI and unified communications are transforming the contact centre landscape. Dialpad has been recognised in Frost & Sullivan’s North American Enterprise Cloud Contact Centres Report for its cutting-edge innovations in AI, scalability, and integrated platform approach.

In this webinar, Brenden will share practical strategies and real-world examples of how businesses are using Dialpad’s AI-powered CCaaS platform to drive better customer outcomes, increase team efficiency, and scale effortlessly in today’s digital-first environment. You’ll walk away with clear insights into how to future-proof your contact centre, including:

• How DialpadGPT, Dialpad’s proprietary AI, delivers real-time insights and predictive CSAT to help improve customer satisfaction at scale.

• How AI-powered transcription captures the Voice of the Customer, enabling more effective coaching, quality assurance, and trend analysis.

• How Dialpad’s CRM integrations help teams connect conversations to outcomes and calculate real ROI from contact centre interactions.

• How WFM capabilities powered by AI assist in forecasting demand and uncovering hidden seasonal trends to optimise staffing.