Agent CoachingIntroducing Ai Scorecards... A faster, easier way to QA callsLearn about Dialpad’s Ai Scorecards feature, which analyzes calls & instantly suggests when criteria are met, to help supervisors QA more calls, more quickly.Jim PayneDirector of Product Marketing, Contact Center
Artificial IntelligenceAnnouncing… Dialpad & Google Vertex AILearn about how Dialpad has added another LLM, Google Vertex AI, to bolster its generative AI capabilities for sales and support contact centers.Jim PayneDirector of Product Marketing, Contact Center
