How to use AI to analyze phone calls and improve your customer experience

Austin Guanzon
Customer Support Manager - Tier 1

Tags
Customer Support + ExperienceArtificial Intelligence
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Is it possible for AI to analyze calls?
Yes, it is possible for AI to analyze phone calls.
There are a few ways that it does this. As a first step, AI almost always needs to be able to transcribe the phone call or video call first:






