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flexible + scalable

More than a business phone system

Looking for a multi-line phone system for your small business? Not only does Dialpad give you a business telephone number, it’s also much more than just a business telephone system. It lets businesses in Britain and beyond host video conferences or conference call, send instant SMS and MMS messages, and more—all from one integrated app. Try it for free!

What is a business phone system / telephone system for office use?

It used to be that a business phone system or dedicated telephone system for offices would simply let your business make phone calls. That was it.

Not anymore. Today, a good business phone system lets you communicate through other channels too, like texting and video conferencing.

A really good business phone system will even let you do things like set up call forwarding, update your voicemail greeting, and more—in just a few clicks on your online dashboard, without having to bug your IT team.

Not just an office phone system

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Truly unified communications

Phone calls, instant messaging, SMS/MMS messaging, you name it. Whichever communication channel you prefer, you can do it all right inside Dialpad's app without having to switch back and forth between different tabs, making it the perfect cloud phone system for businesses.

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Keep your phone numbers

Do you have existing numbers that you want to port over? Dialpad has number porting support to help you get those numbers ported in no time.

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A fully integrated contact centre

If your business has a contact centre or support team, Dialpad also has a fully integrated CCaaS product. One user interface, one login—which means your agents and supervisors can make phone calls and message each other from the same place where they'd handle customer calls.

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Simple call forwarding

With Dialpad, you can forward calls to a maximum of five other virtual phone numbers. Forward calls to your colleague, your mobile, a landline, whatever number you want!

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Keep your phone numbers

Do you have existing numbers that you want to port over? Dialpad has number porting support (we'll help you get those numbers ported with minimal downtime, if any), and it's free to port local US numbers!

Sentiment analysis for a list of calls in real time Single Item Card

An integrated contact center

If your business has a contact center or support team, Dialpad also has a fully integrated CCaaS product. One user interface, one login—which means your agents and supervisors can make phone calls and message each other from the same place where they'd handle customer calls. See how it works with a product tour!

Call Forwarding Single Item Card

Simple call forwarding

With Dialpad, you can forward calls to a maximum of five other phone numbers. Forward calls to your colleague, your cell phone, a landline, whatever number you want!

Looking for a business phone system?

How about a fully unified communications platform? Book a personalised walkthrough to see how Dialpad can work for your business!

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Safe and secure

Dialpad is SOC2® Type II compliant and can help you meet your GDPR compliance requirements. From personally identifiable information to actual phone calls, Dialpad ensures that your data is encrypted and secure no matter where you are and what device you're using. There are also intuitive in-meeting security controls and APIs that allow for automatic pausing of call recordings for added security.

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Voicemail transcriptions

Don't have time to listen to all your voicemails? No problem. Dialpad streamlines your small business phone services by transcribing your voicemail messages so that if you’re stuck in meetings all day, you can still read transcripts of important calls you might’ve missed.

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Integrations with your favourite tools

Dialpad integrates with most popular software, from CRMs like Salesforce and Zoho CRM to customer engagement tools like Intercom and even industry-specific tools like Clio’s practice management software. And if you're using a niche tool, Dialpad's open API lets you build custom integrations too.

Visual Voicemail Single Item Card

Voicemail transcriptions

Don't have time to listen to all your voicemails? No problem. What if your business phone service could transcribe your voicemail messages so that if you’re stuck in meetings all day, you can still read transcripts of important calls you might’ve missed? Dialpad can.

Salesforce integration Single Item Card

Integrations with your favorite tools

Dialpad integrates with most popular software, from CRMs like Salesforce and Zoho CRM to customer engagement tools like Intercom and even industry-specific tools like Clio’s practice management software. And if you're using a niche tool, Dialpad's open API lets you build custom integrations and streamline your workflows.

👇 Dialpad's business phone system pricing

Standard

$15

/user/mo

$20 USD if billed monthly

1 License Minimum

  • Unlimited calling2
  • Unlimited SMS & MMS1
  • Call controls (call forwarding, transfer, hold, mute)
  • Custom voicemail greeting
  • Voicemail transcription
  • G Suite & Office 365 integrations
  • Fax (add-on)1
  • Custom off-hours routing

Enterprise

Contact us

100 License Minimum

All Pro plan features, plus:

  • 100% uptime Service Level Agreements (SLA)
  • Extensions
  • Unlimited office locations
  • Enhanced 24/7 Phone Support
  • Unlimited ring groups (departments)
  • Azure Integration
  • IAM/SSO Integrations (Okta, OneLogin)
  • Retention policies

The benefits of a good virtual business phone system

It gives your remote team more flexibility

Because online business phone systems use VoIP (Voice over Internet Protocol) technology to facilitate phone calls, it's much easier to work remotely. You don't need traditional phone lines or hardware, or even an office with server closets. It gives you a fully virtual workspace for a remote or hybrid team. It's almost impossible to get this with conventional business phone system companies.

With a cloud phone system, you’re not tied to a physical office or time zone either. Your team can take business calls anywhere, on any device, whether it’s a laptop, tablet, or an iOS or Android smartphone. (Which can lead to less commuting, better work-life balance, and improved employee retention.)

You can also recruit the best talent globally, since VoIP phone systems have no geographical limitations. Remote teams can collaborate with each other virtually, with all tools and data housed in one central system.

It streamlines your business processes with automations and integrations

One big benefit of virtual phone systems and unified communications platforms is that they usually come with integrations that automate repetitive tasks like data entry.

Then there are features that are automations in and of themselves, like call transfer features, predictive dialers, and smart call routing (where incoming calls are directed to the right person without someone manually transferring calls).

Most business phone systems come with auto attendants and IVR menus, which are helpful because they let your callers resolve basic queries themselves, which lets your team focus on more complex questions.

Not all VoIP providers have built-in dashboards that let you easily analyze calls and customer feedback, so if this is important to you, make sure to check for it during your free trial.

Dialpad, for example, does have all these things—and one thing that won't show up on pricing pages and checklists is how easy it is to use. Plus, you can host or join conference calls from a web browser, and even “flipping” calls from a computer to a mobile device:

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You can’t do that with a traditional office phone system or cordless phone! On top of that, you get native integrations with everything from Microsoft 365 to Google Workspace to Salesforce.

Dialpad tip:

If you're concerned about things like first call resolution, Dialpad also has features designed to help with that, like pop-up real time assist cards and live coaching.

It reduces the cost of business phones for your team

Internet business phone systems are more affordable than on-premises phone solutions for a few reasons, but mainly because there’s no hardware to install or maintain—that’s taken care of by your provider, while you pay for the software on a monthly or annual subscription.

You don’t even need a special IP phone, since you can turn your computer into a softphone (or use analog desk phones with a VoIP adapter). As well as making remote work possible, VoIP technology also makes it easier to have a BYOD culture, which may be more cost-effective for some companies.

Dialpad, for example, gives you unlimited calling in your country, the US and Canada, plus unlimited SMS and MMS in the US and Canada, along with support for toll-free numbers an all the unified communications and AI features mentioned above.

Dialpad: Not just a phone system

A digital phone system for business helps you improve communication, productivity, and customer satisfaction. Dialpad provides truly unified communications, with advanced features all in one place—including call waiting, caller ID, and built-in AI technology.

It’s flexible and scalable, allowing you to add (or remove) users whenever you need to. Factor in the top-notch security, 100% uptime, and transparent pricing, and you have the whole package.

Try Dialpad for free!

Sign up for a 14-day free trial. It takes just a few minutes (even faster if you sign up with your Google or Microsoft 365 account) and you'll be set up with a virtual business phone number too.

FAQs about business phone systems

Why should businesses invest in a new business phone system?

If you're struggling with a clunky, expensive legacy phone system, then a cloud communications platform or VoIP service will give you a much more efficient and affordable option that'll help you keep employees and customers happy. For business owners, the other benefit is you should see a return on your investment more quickly (since you'll be able to save on hardware, provide better customer service that increases customer retention, and so on).

I have thousands of employees. What if I need a large business phone system?

How do I set up a home business phone system?