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Handling high volumes of incoming calls can quickly overwhelm even the most efficient customer service teams. That’s where inbound call center software comes in—streamlining operations, reducing wait times, and helping your agents stay focused on what matters most: delivering exceptional customer experiences.
Instead of juggling multiple platforms or spending time on repetitive, low-value tasks like manual data entry, teams can rely on powerful, integrated solutions to do the heavy lifting. Curious about which platforms are worth considering?
In the sections below, we’ll explore a detailed list of the best inbound contact center software on the market—comparing key features, integrations, and pricing to help you find the perfect fit for your team.
Top 3 inbound call center features to look for
1. Intelligent call routing
When call volumes spike, intelligent call routing can be the difference between a satisfied customer and a missed opportunity. This feature automatically directs inbound calls to the most appropriate agent based on predefined rules like language preference, skill set, or customer history. By getting callers to the right person faster, you reduce wait times and frustration, while also making better use of your agents' individual strengths.
Whether you're running a support team, a sales department, or a hybrid contact center, smart routing helps ensure your team delivers fast, personalized service every time.
2. Real-time analytics and reporting
Without visibility into what’s happening in your contact center, it’s nearly impossible to improve. Real-time analytics and reporting tools give you a live window into key metrics like average handling time, call volume trends, agent performance, and customer satisfaction scores. These insights help managers make data-driven decisions, identify coaching opportunities, and quickly adjust to shifts in demand.
More advanced platforms go a step further, offering predictive insights and customizable dashboards that allow you to spot issues before they escalate. Whether you're aiming to boost team productivity or optimize staffing levels, this level of transparency is critical to long-term success.
3. Ai-powered agent assistance
Ai isn't just a nice-to-have anymore—it’s essential for inbound call centers. Ai-powered agent assistance tools can provide real-time suggestions, surface relevant knowledge base articles, and even automate note-taking during calls. This reduces the cognitive load on agents and allows them to focus on building stronger customer relationships.
By streamlining repetitive tasks and eliminating the need to search for information mid-conversation, Ai improves speed and accuracy for both agents and supervisors. The result? More efficient agents, higher customer satisfaction, and a consistently better support experience.
✒️ Grab the Contact Center RFP Checklist
Vetting different cloud contact center solutions? This RFP checklist covers the essentials to be aware of and why they may be important for your contact center.
Top inbound call center software in 2025
Whether you're a growing startup or a scaled enterprise, choosing the right platform can significantly impact your customer satisfaction, team productivity, and operational costs.
Inbound call center software has evolved rapidly over the last few years, and today’s best platforms do far more than route calls and record conversations. With Ai, automation, and omnichannel communication becoming standard features, businesses have lots of great options to help agents resolve inquiries quickly, manage high volumes, and deliver more seamless experiences.
Let’s look at the top inbound call center software solutions in 2025. Each one offers something unique, from Ai-powered conversational insights and sentiment analysis to agent assist features and integrations. Because of how complicated pricing can get for some providers, we compared the most similar plans in the rankings below—the least-expensive voice-only plans, since most businesses with inbound call centers need to provide phone support to their customers.
Here’s a quick look at the list—or skip ahead to check out each option in more detail:
RingCentral RingCX: UCaaS features and a legacy brand
Zendesk: A large ecosystem of integrations and unified support experience
Talkdesk: Vertical-specific suites and plans
NICE CXone: Deep analytics and workforce optimization tools
Five9: Enterprise-level automation for high-volume call centers
Nextiva: Simplicity and self-service
Genesys Cloud CX: Enterprise-grade routing and customer journey management
Aircall: User-friendliness for smaller businesses
CloudTalk: Customizable call routing
UJET: Mobile-first Google CCAI
8x8 ContactCenter: Scalable UCaaS with call center functionality
JustCall: CRM-centric for sales and support teams
CallHippo: Easy setup and global support capabilities
Freshworks (Freshcaller): An affordable option for tight budgets
1. Dialpad Support: An all-in-one inbound contact center solution with industry-leading Ai
Dialpad Support is our #1 pick for inbound call center software in 2025—and not just because we’re a little biased.
Designed from the ground up with Ai at its core, Dialpad Support combines essential inbound call center features like ACD, IVR, and skills-based routing with advanced Ai functionality like real-time agent assists, coaching, and automated QA to give support teams an edge in responsiveness and efficiency:
Unlike many competitors, Dialpad’s Ai isn’t bolted on—it's proprietary (trained on eight billion minutes of business conversation data) and built in. That means real-time transcription, automatic call summaries, sentiment analysis, and live coaching are available to agents as they work, not hours after a call and not through third-party vendors.
For teams dealing with high inbound volumes, features like predictive Ai CSAT and customizable call routing help prioritize urgent issues, reduce wait times, and improve overall customer satisfaction.
Dialpad also stands out for its ease of setup and flexible pricing. You can add agents and phone numbers, and set up call forwarding quickly right from the online dashboard, without needing a huge IT team to implement:
Its omnichannel capabilities—including voice, SMS, and chat—helps you ensure that every customer gets consistent support, no matter when they reach out or which channel they use.
Compared to other leading inbound call center software on this list like Zendesk, Five9, and Talkdesk, Dialpad Support’s simple and inclusive pricing tiers give you a balance of cost-effectiveness, advanced Ai functionality, and total cost of ownership.
Key features on the base voice-only plan:
Ai-powered real-time transcription
Ai chatbot and agent assists
Call queue and callback options
Easy call forwarding and transfers
Silent monitoring, whisper coaching, call barge
Customizable ACD and IVR routing
Native integrations with Salesforce, Zendesk, and more
Omnichannel (voice, video, and SMS/MMS + team messaging)
Pricing: Starts at $80 per agent per month (billed annually)
Free trial: Try free for 14 days
2. RingCentral RingCX: Advanced features from a legacy brand
RingCentral RingCX offers robust inbound call center features like ACD, IVR, and skills-based routing. Its Ai features and integrations with tools like Zendesk make it a strong choice for mid-to-large businesses especially.
Like Dialpad Support, RingCentral has its own telephony functionality and provides unlimited domestic inbound minutes (under its fair use policy)1 so you don’t need to bring your own carrier, which is a major advantage over other options further down this list. It also offers Ai features like agent assists and quality management (available at an additional charge).1
Key features on base plan:
ACD, IVR, and skills-based routing
Ai summaries
Queue callback
Call recordings
Pricing: Starts at $65 per user per month1
Free trial: None listed on pricing page
3. Zendesk: A large ecosystem of integrations and unified support experience
Zendesk continues to be a major player in the inbound call center space thanks to its omnichannel focus and sprawling suite of tools. It’s particularly well-suited for support teams that want a unified agent workspace for ticketing, calls, and emails.
Because of its earlier product focus on ticketing, Zendesk provides more powerful ticketing automation features compared to other contact center solutions on this list, but lacks the built-in telephony piece. That means you have to factor in the cost of bringing over your own carrier, any charges per minute, texting, and so on.2
That being said, it does have useful inbound features like call recording and customized greetings on the base plan—but you won’t get callback, call monitoring, and barging functionality unless you’re on the more expensive Suite Professional plan, which starts at $115 per user per month.2
Key features on base plan:
Unified workspace across calls, email, chat, and tickets
Automatic ticket creation from calls
Call recording, customized greetings
Pricing: Customer Service Suite Plans start at: $55 per agent per month2
Free trial: 14 days
4. Talkdesk: Vertical-specific suites and plans
Talkdesk is a modern cloud contact center solution with strong Ai capabilities and industry-specific offerings for financial services, healthcare, retail, and government.
To compare apples-to-apples though, we’ll look at its base plan since these plans are quite expensive ($225 per user per month).3 The least expensive CX Cloud Voice Essentials plan starts at $105 per user per month, and doesn’t come with inbound phone minutes—but does have a low-code IVR routing flow builder, CRM integrations, and real-time analytics.3
Key features on base Cloud Voice Essentials plan:
IVR flow builder
70+ integrations
Talkdesk Quality Management™ features
Pricing: Starts at $85 per user per month for digital-only package, and $105 per user per month for voice-only package (pricing based on a 3-year minimum)3
Free trial: None listed on pricing page
5. NICE CXone: Deep analytics and workforce optimization tools
NICE CXone is a cloud contact center solution that provides robust functionality including workforce management, customer insights, and Ai automations. Like Talkdesk and Five9, it has voice-only and digital-only plans—with the CXone Mpower Digital Agent plan being cheaper. If you need voice calls, you’ll have to go with the Voice Agent plan, which starts at $94 per user per month.4 (There’s no information about whether any inbound domestic calling minutes are included, though.)
Otherwise, it’s priced comparably to the other leading inbound contact center software on this list.
Key features on the base voice-only plan:
Unified administration and user interface
Universal queue with concurrent interaction handling
Self-service via voice IVR with no-code configuration
Pricing: CXone Mpower Voice Agent plan starts at $94 per user per month.4
Free trial: None listed on pricing page
6. Five9: Enterprise-level automation
Five9 is an enterprise-grade cloud contact center solution that specializes in automation and agent productivity. It’s ideal for companies looking to handle a high volume of inbound calls with features like IVR, agent desktop, and call recording.
While Five9 is one of the most expensive platforms on this list, it compensates with advanced capabilities for large support operations, like rich analytics dashboards and customizable workflow automation tools. That said, smaller businesses may find the cost and complexity a bit much.
Key features on base voice-only plan:
Blended inbound/outbound
Call recording
Agent desktop
Pricing: Starts at $119 per user per month (36-month contract)5
Free trial: None listed publicly
7. Nextiva: Simplicity and self-service
Nextiva used to be a business phone system provider, but has now evolved its product and markets a customer communications platform for businesses with contact center teams. From an inbound sales or service call center perspective, businesses generally need its most expensive $75 (regular price) Power Suite plan, which comes with the ability to manage high-volume inbound calls.6
This is also the only plan that includes priority or skills-based routing, and ACD callbacks (although additional set-up, implementation, and usage fees may apply to the ACD callback feature).6
One nice thing about Nextiva is its higher-tier plans come with video meetings and screen sharing, giving businesses a unified communications platform that brings phone, video, and messaging together (similar to alternatives like Dialpad Support and RingCentral.
Key features on the Power Suite plan:
Ability to handle high-volume inbound calls
Priority and skills-based routing
“Simple IVR”
Pricing: Starts at $75 (regular price) per user per month6
Free trial: None listed on pricing page
8. Genesys Cloud CX: Enterprise-grade routing and customer journey management
Genesys Cloud CX is a cloud contact center platform designed for inbound and outbound contact centers. Its least expensive plan, Genesys Cloud CX 1, is mainly for voice contact centers and comes with essential inbound features like call routing and speech-enabled IVR analytics, though all Ai features are additional add-ons.
The downside for some inbound call centers though is that telephony is a separate cost on top of the plan—you can bring your own cloud carrier or use Genesys Cloud Voice for phone calls.7
Key features on the base plan:
Voice channel availability
Unified communications for internal collaboration
ACD and speech-enabled IVR
Pricing: Starts at $75 per user per month7
Free trial: None listed on pricing page
9. Aircall: User-friendliness for smaller businesses
Aircall is a good fit for growing businesses and startups looking for a cloud-based call center solution. It’s priced very affordably, with the base plan starting at $30 per user per month. One of the best things about this plan is it comes with unlimited inbound calls (excluding toll-free calls).8
Like the other leaders in this list, Aircall comes with essentials like a mobile app, IVR, and even Ai-powered transcription. The more sophisticated Ai features, like call summaries, keyword tracking, and sentiment analysis are available as part of an Ai add-on package—and more advanced analytics are extra as well (a $15/month package).8
While Aircall has one of the most affordable products on this list, it’s probably a good idea to make sure the package you want actually has the analytics and Ai features you need—once you add up all the extra costs, the final price tag might look comparable to some of the other options on this list.
Key features on the base plan:
Unlimited inbound calls
Call recordings (six months of recordings available in the dashboard, up to one year by request)
Call queuing, IVR, and call routing
Pricing: Starts at $30 per user per month8
Free trial: Yes
10. CloudTalk: Customizable call routing
CloudTalk is designed for small business call centers that are looking for affordable plans—it starts at only $19 per user per month, and that plan includes unlimited inbound calling (excluding high-cost countries, toll-free, and other premium numbers).9
However, you don’t get vital inbound call center features like IVR, ACD, call queues, or CRM integrations unless you’re on the Essential plan ($29 per user per month) or above.
If you need call monitoring features like barging and whisper, you’ll have to go another step up to the Expert plan, which starts at $49 per user per month. Ai features like transcription, summaries, and sentiment analysis are an additional cost as well, and there are no Ai coaching or agent assist features like what you get with other options on this list like Dialpad Support.9
Key features on the Essentials plan:
Unlimited calling
ACD, IVR, and call queues
Unlimited storage for call recordings
Pricing: Essentials plan starts at $29 per user per month9
Free trial: 14 days
11. UJET: Mobile-first Google CCAI
UJET is a CCaaS solution that offers a modern support experience, especially for mobile users. It’s a top Google partner, so if your business is primarily using the Google ecosystem, UJET could be a good alternative.
For inbound call centers, UJET comes with a voice channel (PSTN) on the Basic plan—but every digital channel costs an additional $10 per user per month. This is quite different from most other alternatives, which offer all digital channels together as a single charge.10
Key features on the base plan:
Voice (PSTN)
IVR and call routing
CRM integrations
Pricing: Starts at $65 per user per month10
Free trial: None listed on pricing page
12. 8x8 Contact Center: Scalable with UCaaS functionality
Another long-time name in the business communications space, 8x8 offers a full communications suite including a call center solution and other plans that include UCaaS features if that’s what you need.
The Contact Center package includes omnichannel routing, analytics, and high-volume messaging—but there’s no listed pricing for any of their packages.11
Key features on the Contact Center plan:
Omnichannel routing
Agent Workspace™ and Supervisor Workspace™
Contact center analytics
Pricing: None publicly available
Free trial: None listed on pricing page
13. JustCall: CRM-centric for sales and support teams
JustCall is another small business communications provider that used to focus more on phone system features, but has now expanded to include call center functionality.
The least expensive Team plan starts at $29 per user per month, and gives you 1,000 inbound minutes per user. What’s interesting is that even the two most expensive plans ($89 per user per month and custom pricing, respectively) have the same amount of inbound minutes—whereas other options on this list have unlimited calls.12
The Team plan does come with IVR and CRM integrations, but if you want live call monitoring, callback, or a Salesforce CTI integration, you’ll need to go up to the Pro (starting at $49 per user per month) plan.12
At the Pro Plus level (starting at $89 per user per month), you get more Ai features like “Real-time agent assist lite” and call scoring. While it’s a relatively robust set of features, if you run a high-volume inbound call center, the telephony costs can add up quickly.
Key features on the base plan:
1,000 inbound minutes per user per month
Call distribution and IVR
60 minutes of Ai-powered call transcription per user per month
Pricing: Starts at $29 per user per month12
Free trial: Yes
14. CallHippo: Easy setup with basic functionality
CallHippo is geared toward small to mid-sized teams looking for a simple inbound solution with fast onboarding. It’s priced on the lower end compared to most other solutions, with the Starter plan starting at $18 per user per month.13
However, inbound call centers that need core functionality like multilevel IVR and call blocking will need the Ultimate plan, which starts at $42 per user per month.
It’s not the most comprehensive solution—there isn’t really UCaaS functionality, and it’s a bit light on Ai-powered features compared to most other inbound call center software, so this is likely a better option for smaller call centers with more basic needs.
Key features on the Ultimate plan:
Multilevel IVR and call blocking
Embedded dialer integration
Call logs and call recording
Pricing: Ultimate plan starts at $42 per user per month13
Free trial: Yes
15. Freshworks (Freshcaller): Part of a larger business communications suite
Freshcaller is part of the Freshworks suite and caters mostly to startups and small teams looking for a lightweight, affordable solution. While there is a free plan, it doesn’t come with any minutes so inbound calls are an extra cost, and it doesn’t include standard inbound features like basic call queues, call transfer, and call recording.
Compared to others like Zendesk or Dialpad Support, Freshcaller is more limited in automation and Ai capabilities as well, which is why it’s last on this list.
Key features on the Growth plan (starts at $15 per user per month):
Up to 2,000 incoming minutes per month
Basic call queues
Voicemail and call transfer
Pricing: Growth plan starts at $15 per user per month14
Free trial: 14 days
Provide exceptional customer experience with the right inbound call center software provider
Whether you have a small support team or a large enterprise operation handling thousands of incoming calls a day, the right inbound call center software can make all the difference.
Platforms like Dialpad Support are built to simplify those workflows—allowing you to scale effortlessly, onboard agents in minutes, and take advantage of powerful Ai features like real-time transcription, sentiment analysis, and automated coaching.
The best inbound call center software platforms of 2025 each come with unique strengths, from Ai-driven agent assistance and omnichannel routing to industry-specific customization and advanced analytics. Whether you're prioritizing scalability, budget, integrations, or real-time support, there's a solution here to match your business needs.
Book a demo of Dialpad Support now to see how easy it is to get set up from anywhere in minutes, route calls to the right agent or department automatically, and more.
1ringcentral.com/office/plansandpricing.html
2zendesk.com/pricing/
3talkdesk.com/pricing/
4nice.com/websites/pricing
5five9.com/products/pricing
6nextiva.com/nextiva-pricing
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