Business communications
Glossary
Read Dialpad's guides below to learn about business communications terms, especially for sales and support.
Dialpad offers unified communications, sales outreach, and contact center solutions in one Ai-powered platform.
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
A
Automatic number identification (ANI)
B
C
Call center analytics software
Customer satisfaction score (CSAT)
D
E
F
H
I
Interactive Voice Response (IVR)
M
N
O
P
Public Switched Telephone Network (PSTN)
R
S
V
Voice over Internet Protocol (VoIP)