Call center optimization: Tips from Dialpad's Director of Support

Unlike other call center optimization platforms, Dialpad Ai Contact Center’s features are built into the UCaaS product that your team can use to communicate with each other. This means agents don’t have to keep opening separate windows or tabs—all call center functionality is on the same platform that they use to call team members, text, or start a video call.

A good quality management tool allows not only the manager, but also agents themselves to evaluate their own performance—using easily accessible reporting features.