Dialpad LogoDialpad Logo Icon
BLOG
Share

Back to Blogs

Automatic Speech Recognition 101: How ASR systems work

Riqiang Wang Author Photo
Riqiang Wang

Speech Recognition Engineer

Automatic speech recognition header

Tags

Artificial Intelligence

Share

Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
đź“š Further reading:

Learn more about AI transcription accuracy and why it can be difficult to achieve.

đź“š Further reading:

Learn more about NLP in customer service.

Building phonemes words and sentences in speech recognition blog size
Lexicon mapping phonemes to actual words in dialpad blog size
End to end approach to asr blog size
Lattice path in automatic speech recognition blog size
👉 Fun fact:

Have you ever experienced when you didn’t catch what someone said and said, “Pardon,” but before the person says it again, you realize you’ve now understood what was said? That’s probably your brain trying to calculate the score of different sentences just like the machine!

Never want to take notes again?

See how Dialpad's automatic speech recognition can help you transcribe customer calls more accurately than all competitors out there. Book a demo, or take a self-guided interactive tour of the app on your own!