What are AI virtual assistants and how can businesses use them?

Even though a virtual assistant might have great conversational AI supporting it, that still only means that it will be able to respond to questions or requests in a conversational way. That is, it’ll sound natural and maybe even friendly—but that is no guarantee that what it says is true or accurate. This will depend on the connected knowledge sources and data that the AI has access to, and the AI’s ability to understand that knowledge.

Learn more about AI use cases in insurance.