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What is natural language processing (and how can it help your business)?

Elena Khasanova

Applied Scientist, AI Engineering

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Artificial Intelligence

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Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time

📚 Further reading:

Learn more about NLP in customer service.

Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls

Call history highlights UI V2

Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls

Interested in NLP in your communications platform?

See how it works with a demo of Dialpad's AI-powered unified communications platform, or take a self-guided interactive tour of the app on your own!