CUSTOMER STORY

QUORA KILLS THE DESK PHONE WITH DIALPAD

DIALPAD + QUORA

Quora’s mission is to share and grow the world’s knowledge. To support this initiative, the company’s Head of IT, Ashley Sprague, designed a pure cloud IT stack for the company anywhere workers. With Sprague at the helm, Quora quickly identified the limitations and pain points of supporting its legacy PBX phone system. Within 24 hours, the company’s lean IT team of five killed the desk phone for over 200 employees.

THE DEPLOYMENT IN NUMBERS

CHALLENGING THE STATUS QUO

Scale and flexibility are the common pitfalls of legacy PBX providers. And as Quora’s team grew, so did the limitations of their desk phone-centric communications system. From coordinating hardware purchases and scheduling user trainings to maintaining on-premise servers, Sprague’s infrastructure was quickly hitting roadblocks. With Dialpad, Quora eliminated desk phones altogether, empowering users with voice, video, messaging, and meetings—across any device.