Customer Experience (CX)

Customer service objectives: 8 essential goals that span the customer journey

Jen Jackson

VP of Customer Experience

Customer Experience (CX)

The top 15 key customer engagement metrics to measure

See which customer engagement metrics matter most, how to measure them, and how to use them to improve CX.

Jen Jackson

VP of Customer Experience

The best business apps for free video calls

Customer Experience (CX), AI

AI in Customer Experience: How AI Is Changing the Way Businesses Serve Customers

AI is changing what good customer experience looks like — from faster resolution to smarter personalization. Here's how it works in practice, with real examples from Dialpad customers.

Shane Freeburg

SVP, Global Support Services

AI Agents, Customer Experience (CX)

MCP Servers For Customer Support AI: How They Connect AI Agents To CX Systems

Learn how MCP servers help customer support AI connect to CRM, ticketing, knowledge, and contact center systems. Explore CX use cases, benefits, and best practices.

Hilary Burcell

Product Marketing Director

Customer Experience (CX)

What Are Customer Insights? Definition, Examples, Tools, and How to Use Them

Learn how AI-powered customer insights help teams uncover trends, understand customer needs, and turn conversations into business decisions.

Dialpad

AI Agents, Customer Experience (CX)

Agentic AI Issue Resolution in Customer Service

Learn how agentic AI improves customer service resolution by autonomously diagnosing issues, taking action, and reducing escalations.

Nick Fox

Head of Agentic Sales Engineering

Contact Center Operations, Customer Experience (CX)

What Is Contact Center Experience?

Contact center experience covers every interaction a customer has with your team and how effectively your systems turn those interactions into insight.

Dialpad